Sr. Customer Operations Analyst @ SentinelOne | Jobright.ai
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SentinelOne · 1 week ago

Sr. Customer Operations Analyst

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$92K/yr - $120K/yr
date3+ years exp

Wonder how qualified you are to the job?

Artificial Intelligence (AI)Cyber Security
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Growth Opportunities
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Growth Opportunities

Insider Connection @SentinelOne

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Investigate and troubleshoot break/fix issues
Participate in solution design session help solve business problems
Develop solution within sandbox environment, promote to production
Share knowledge with team through RCA and deployment documentation
Continue to build knowledge of GSS departmental process and procedures
Subject matter expert supporting technical support and customer success department
Administer CRM, IVR, PSA, and LMS applications
Work in an agile environment

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sfdc developerPythonApisGoogle suiteCommunicationProblem-solvingJiraThought IndustriesKantataFive9UX/UIProject Management

Required

College degree or 3+ years of equivalent work experience in technical support or customer success operations
SFDC developer experience in Service and Experience Cloud
Basic Python and APIs knowledge
Strong communication and problem-solving skills
Proficient in Google Suite products

Preferred

Experience with Jira, Thought Industries, Kantata, and Five9
Experience with UX/UI
Experience in project management

Benefits

Medical
Vision
Dental
401(k)
Commuter
Health and Dependent FSA
Unlimited PTO
Industry-leading gender-neutral parental leave
Paid Company Holidays
Paid Sick Time
Employee stock purchase program
Disability and life insurance
Employee assistance program
Gym membership reimbursement
Cell phone reimbursement
Numerous company-sponsored events, including regular happy hours and team-building events

Company

SentinelOne

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4.6
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SentinelOne is an autonomous cybersecurity solution company.
dateFounded in 2013
location
Mountain View, California, USA
people-size1,001-5,000 employees
web-link
http://www.sentinelone.com

Funding

Current Stage
Public Company
Total Funding
$696.52M
Key Investors
Tiger Global ManagementInsight PartnersRedpoint
2021-06-30Post Ipo Equity· Undisclosed
2021-06-30IPO· nyse:S
2020-11-11Series F· $267M

Leadership Team

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Tomer Weingarten
Co-Founder and CEO
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Wayne Phillips
Field Chief Technology Officer, APJ
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Recent News

The Motley Fool
Should You Buy SentinelOne Stock on the Dip?
2024-06-05
Seeking Alpha
SentinelOne rises after Canaccord upgrades citing overdone post-earnings sell-off
2024-06-04
Crunchbase News
Salesforce, Nvidia, Cisco Invest In AI Startup Cohere At $5B Valuation — Report
2024-06-04
Company data provided by crunchbase
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