66 applicants
Varsity Tutors, a Nerdy Company · 1 week ago
Customer Success Manager (K-12)
United States
Full-time
Remote
Mid Level
3+ years exp
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Insider Connection @Varsity Tutors, a Nerdy Company
Responsibilities
Onboarding: Manage the onboarding process for new clients, providing necessary training and support to integrate tutoring services into their district effectively.
Sales Support: Collaborate closely with the sales team throughout the customer lifecycle to ensure client needs are met.
Implementation: Work with clients to create and execute implementation plans aligned with their goals and objectives.
Develop Educational Materials: Assist in the creation of training courses and educational materials.
Reporting: analyze business data and present information to clients.
Consumption: Ensure full contract value across all accounts is consumed by maintaining implementation records to track progress and identify gaps. Monitor clients' usage of tutoring services and seek opportunities to improve or expand offerings.
Revenue Management: Utilize revenue metrics to ensure that deliverables align with the scope of services.
Data Analysis: Analyze data to evaluate the effectiveness of learning solutions and recommend changes/additions to achieve customer goals.
Customer Service: Deliver prompt and effective customer service, resolving any issues or concerns in a courteous and professional manner. Be an owner across all accounts in an MVP model.
Proactive Engagement: Engage customers through phone, email, video call, in-person visits, and targeted campaigns to secure renewals and expand services.
Retention: Develop and implement retention strategies to ensure that clients continue to use tutoring services year after year.
Renewal Management: Manage the contract renewal process, negotiate pricing and terms as necessary, and maintain a partnership with clients.
Qualification
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Required
Ability to travel to customer locations as needed to ensure customer satisfaction (up to 35% including overnight travel).
Bachelor's degree in business, education, or a related field.
Ability to support clients in the Pacific and Mountain Timezones.
At least 3 years of experience in a customer success role, preferably in the education industry.
Strong communication and interpersonal skills, with the ability to establish and maintain relationships with key stakeholders.
Proficiency in CRM Software: Customer Relationship Management (CRM) software is crucial for managing customer interactions and tracking customer success metrics. Experience with CRM tools, such as Salesforce or Zendesk is highly beneficial.
Proven track record of managing the full client life cycle, from onboarding to renewal.
Accountability and personal organization are essential.
Ability to work independently and as part of a team, with a strong focus on collaboration.
Excellent problem-solving skills, with the ability to proactively identify and resolve issues.
Strong project management skills, with the ability to manage multiple projects simultaneously.
Passion for education and a strong commitment to helping students achieve their full potential.
Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.
Benefits
Healthcare plans (medical, dental, vision, life)
401(k) company-matching plan
Maternity, paternal, and adoption leaves
Remote position
Flexible PTO
Free Learning Membership for you and your household
Fun, collaborative, and team-oriented work environment
Company
Varsity Tutors, a Nerdy Company
Varsity Tutors, a Nerdy (NYSE: NRDY) company, is a leading platform for live online learning, with a mission to transform the way people learn through technology.
501-1,000 employees
Funding
Current Stage
Growth StageTotal Funding
$107MKey Investors
Learn Capital
2018-02-14Series C· $50M
2017-12-07Series Unknown· Undisclosed
2015-11-10Series B· $50M
Leadership Team
Chuck Cohn
Chief Executive Officer
Mike Dierken
CTO
Recent News
2024-06-04
Company data provided by crunchbase
