Signifyd · 1 week ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

$85K/yr - $110K/yr

2+ years exp

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Cyber SecurityE-Commerce

Growth Opportunities

Insider Connection @Signifyd

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients

Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users

Identify, establish, and strengthen relationships with current and potential team members within your accounts

Close renewals and seek out additional expansion opportunities within your book of business

Ensure swift resolution of account issues by using resources from cross-functional teams, as needed

Work with Marketing to identify and convert successful customers into advocates

Embody Signifyd values and serve as a role model for other team members

Develop collateral and conduct periodic business reviews with client executive teams

Be a face of the company at trade shows and other industry events, both virtually and in person

Participate in on-call schedule every 6-8 weeks on Fridays to support the 4-day workweek for the Customer Success team. Primary work will be responding to any customer escalations that arise that customer support cannot resolve.

Qualification

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Customer success managementAccount managementCustomer managementData analysisMicrosoft ExcelLookerManipulating dataProblem-solvingHard-working communicationAnalyticalMotivatedResourcefulDetail-orientedHighly organizedSelf-starterE-commerce