Descartes Systems Group · 1 week ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

$55K/yr - $65K/yr

3+ years exp

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Insider Connection @Descartes Systems Group

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Responsibilities

Be the customer’s primary point of contact and manage their day-to-day needs specific to the Descartes MacroPoint Platform

Build/maintain relationships with key customer principals and develop a working understanding of their business model and Descartes MacroPoint value alignment

Leverage other internal departments to find solutions to a variety of customer needs with focuses on customer satisfaction and revenue growth

Manage communication cadence for your assigned customer base

Be proactive and creative in identifying and remedying customer issues that are preventing their maximization of the Descartes MacroPoint product

Train customers on the features and value of Descartes MacroPoint across various users (Director, Manager, Staff)

Look for new, creative ways to increase customer’s utilization of Descartes MacroPoint

Provide support in areas of integration and carrier activation as needed

Travel less than 10%

Qualification

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Transportation Industry ExperienceDispatchingCarrier ManagementCustomer Account ManagementProject-Driven EnvironmentFull TruckloadFTL/LTL ExperienceDry VanReeferFlatbedStraight TruckProject ManagementVerbal CommunicationWritten CommunicationProblem SolvingCustomer SatisfactionBusiness RelationshipsOrganizational SkillsMacropoint visibilitySaas softwareSystems testingTroubleshootingProblem-solvingCommunication

Required

Minimum of 3 years of experience in transportation industry with a focus on dispatching, carrier management, and customer account management is required.

Minimum of 3 years of experience in a customer-facing role with a proven track record of driving customer satisfaction in a project-driven environment is required.

Expert Industry knowledge predominately full truckload area as a shipper, broker, or carrier is required.

Excellent verbal and written communication skills (with examples). Must be able to take information from other departments and communicate them to your customers in a clear, concise manner.

FTL/LTL experience (dry van, reefer, flatbed, and straight truck).

Ability to build business relationships quickly.

Bachelor’s degree required

Strong ability to project manage

Strong organizational skills.