56 applicants
DriveNets · 2 days ago
Customer Support Network Engineer
Middletown, NJ
Full-time
Onsite
Mid Level
4+ years exp
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Responsibilities
Use creative problem-solving skills to help solve and implement required solutions and provide world-class technical support as part of the growing front-line technical support team.
Follow up with customers to verify solutions are successful and achieve the desired impact.
Work with R&D to develop and test solutions, install, and test new products and versions worldwide.
Collaborate with Customer Success team, Product Managers, and R&D to meet deadlines and ensure customer satisfaction.
Summarize, communicate, and escalate the overall customer experience.
Collaborate with other support engineers worldwide.
Use your experience and initiative to help DriveNets continuously improve both processes and services.
Qualification
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Required
Bachelor’s Degree in a relevant technical field or combination of experience and industry certifications required.
2+ years of experience as Network Support Engineer.
4+ years of experience in implementing and troubleshooting routing protocols such as BGP, IS-IS and OSPF.
Strong IP Networking experience - preferably from a VAR, OEM, Vendor supporting a Tier 1 or large Tier 2 telco service provider or MSO.
Experience with Cisco or Juniper networking technology.
Strong documentation experience to create Standard Operating Procedures along with other needed documents.
Experience working within a large complex production networks.
Familiarity with various forms of site-to-site connectivity (point to point, VPN, MPLS, etc.)
CCNP/JNCIP Routing and switching certification – Advantage
Be kind.
Demonstrable empathy skills, including the ability to put yourself in the customer’s place, and see the situation through their eyes.
Self-motivated with hands-on experience and the motivation to learn on the job
Strong customer facing abilities including acting under pressure.
Ability to work as part of a global team, and create checklists and procedures, incident handoff and follow-the-sun operating methodologies.
Able to marshal resources and align cross-functional troubleshooting efforts to achieve customer commitments.
Ability to manage several simultaneous activities while showing accountability, upholding strict SLAs.
Strong attention to detail and problem-solving skills with quick adaptation to change.
Solid communication and interpersonal skills – personable, effective communication style required with presentation experience.
Excellent English spoken and writing skills.
Company
DriveNets
DriveNets is a networking company that provides software-based routing solutions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$587MKey Investors
D2 InvestmentsD1 Capital Partners
2022-08-17Series C· $262M
2021-01-27Series B· $208M
2019-07-08Series A· $7M
Leadership Team
Ido Susan
Co-Founder & CEO
Mike Lilo
CFO
Recent News
2024-04-08
2024-04-08
Company data provided by crunchbase
