Redpanda Data · 1 week ago

Customer Success Manager

United States

Full-time

Remote

Senior Level

$140K/yr - $160K/yr

4+ years exp

Wonder how qualified you are to the job?

AnalyticsBig Data

Insider Connection @Redpanda Data

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Act as a direct liaison between Redpanda and the customer on their Redpanda journey, ensuring that all facets of the customer product adoption journey take place, planning, preparing and driving the execution of the plan in accordance with the customer agreed timeline

Facilitate and coordinate removal of any blockers to adoption enabling them to fulfill their agreed success criteria and accelerating their time to value

Act as the customers' trusted Redpanda advisor and advocate, managing a system of checks and balances between the company and the customer, understanding our customers' needs, aligning the appropriate Redpanda resources (Solutions Architects, Engineering, Product Management, Support). This will include assisting with critical escalation management to ensure their Redpanda interactions, business objectives and product adoption is a success

Be comfortable working across business, technical, and senior management in a customer facing role, and you are confident and articulate in communication with stakeholders

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer facing skillsStakeholder managementProgram managementProject managementSales methodologiesEscalation managementSales plansRenewal activitiesTechnical concepts explanationProblem-solvingCommunicationOwnership mentalityTeamworkKafka/StreamingLarge Scale Data PlatformsEnterprise Software ImplementationUpgrade ManagementData ManagementITIL ConceptsISO20000Networking ConceptsSFDCGrafanaQlikMEDDIC Sales Methodology

Required

4+ years of experience in a CSM role

Strong customer facing skills and stakeholder management

The ability to take ownership for the customer’s adoption of Redpanda by coordinating and driving their time to production and identifying and facilitating opportunities for growth

The ability to liaise and facilitate with key internal and external stakeholders

Ownership mentality over your customers and work

Understanding of program, project and stakeholder management

Ability to manage stakeholder escalations to mutually agreeable outcomes

Understanding sales methodologies and incorporating these into success plans, renewal activities, opportunity identification

Ability to break down problems into manageable components and develop solutions

Excellent written and verbal communication skills, with the ability to concisely explain technical and non-technical concepts

Experience working in a fast-moving 100% distributed team