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Gray Dawes Travel · 1 week ago
Customer Success Manager
United States
Full-time
Remote
Senior Level
5+ years exp
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Travel Arrangements
Hiring Manager
Trish Hewitt- LLB, MA, FCIPD
Insider Connection @Gray Dawes Travel
Responsibilities
Develop positive client relationships through close regular contact and planned meetings with all clients in your assigned portfolio.
Implement and maintain customized client account development plans.
Conduct formal review meetings with each client.
Work with our Sales & Implementation teams to present Gray Dawes Group to prospective clients and outline the value of the account management program.
Ensure that client information is always up-to-date and accurate including the recording of all meaningful client interaction on the CRM so that it can be tracked.
Produce and analyze meaningful business intelligence reports for delivery to the client and Gray Dawes Group.
Proactively highlight to clients the value being provided by their travel program.
Utilize data and feedback to highlight opportunities for cost saving to the client and overall service enhancement.
Understand the commercial status of client contracts, including their value, income streams, billing arrangements, and renewal.
Proactively work to enhance the commercial position of each account through product promotion, selling additional services, paid services, fee optimization, and consultancy.
Actively promote technology to clients including online booking, expense management, online MI, and in-house developed technology.
Provide client online and technology training as required.
Work with colleagues across the business to deliver solutions to solve problems and matters arising.
Promote company supplier relations policies.
Qualification
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Required
5+ years account management experience with a TMC working with various size accounts
Experience working with and building multi-level client relationships including with client c-suite
Building and executing plans which drive client value and develop customer accounts
Knowledge of working with clients across multiple global markets
Experience working in a selling environment
Customer Service to the highest level
Knowledge of working day to day within a CRM system
Knowledge of working with and interpreting business intelligence reports / management information
Benefits
Competitive salary
A relaxed, informal & caring working environment
Opportunities for progression
Hybrid Working
Smart working
Company
Gray Dawes Travel
At Gray Dawes Travel we recognise we’re not just there to secure the best travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Carolann Martini
Chief Customer Officer
Recent News
Business Travel News
2024-01-20
Company data provided by crunchbase
