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Company

Original Job Post

Trimble Inc. · 4 days ago

Manager of Cloud Support

United States

Full-time

Remote

Mid Level

$75K/yr - $100K/yr

3+ years exp

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H1B Sponsorship

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Responsibilities

Provide an interface and advocate for customers to get support and tickets resolved within SLA

Develop and build upon existing Incident Response plan to ensure seamless flow events should an issue arise

Create standard operating procedures around Alerting and Monitoring using tools from Solarwinds and Pagerduty

Answers, evaluates, and prioritizes incoming requests for assistance from users experiencing problems with the contracted services

Support the System Analysts by mentoring, providing escalation support for service requests

Reprioritize service requests and create efficient assignments to Analysts

Provide customer annual report cards and schedule meetings to present analysis

Provide Support Desk measurements for business tracking

Manage coverage to support 24x7x365 business hours operation, including participation in the on-call schedule

Log and track calls using problem management database, and maintain history records and related problem documentation

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Supervisory ExperienceCustomer Confidence BuildingPublic Cloud Infrastructure Knowledge AzurePublic Cloud Infrastructure Knowledge AWSPublic Cloud Infrastructure Knowledge GCPWindows Server AdministrationActive Directory AdministrationSystem TroubleshootingDocumentation SkillsChange Management SkillsTerminal Services KnowledgeRemote Desktop KnowledgeCitrix KnowledgeAzure Virtual Desktop KnowledgeIIS FamiliarityProblem-Solving CommunicationTime ManagementCitrixMicrosoft SQLPowershell ScriptingAWSAzurePureCloud Services

Required

3+ years' experience working in a supervisory or managerial role

Ability to instill confidence in customers that their problems will be addressed

Working knowledge of public cloud infrastructure (Azure, AWS, GCP)

Windows Server and Active Directory administration

Troubleshooting various system and server issues

Excellent documentation and change management skills

Excellent communication skills

Familiarity with Terminal Services / Remote Desktop / Citrix / Azure Virtual Desktop

Familiarity with IIS

Ability to prioritize a wide range of workloads with critical deadlines

Preferred

5-7 years' experience

BS/MS in Computer Science or equivalent education/experience, Certifications (Azure, AWS, VCP, CCP, etc)

Citrix, Microsoft SQL, Powershell Scripting, AWS, Azure, Pure, Cloud Services

Benefits

Medical

Dental

Vision

Life

Disability

Time off plans

Retirement plans

Tax savings plans

Paid Parental Leave

Employee Stock Purchase Plan

Company

Trimble Inc.

Glassdoor

4.1

Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life.

Founded in 1978

Sunnyvale, California, USA

10,001+ employees

http://www.trimble.com

H1B Sponsorship

Trimble Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (32)

2022 (58)

2021 (48)

2020 (40)