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MO ยท 1 week ago
Service Designer
United States
Full-time
Remote
Mid Level
$100K/yr - $120K/yr
3+ years exp
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ConsultingGovernment
Insider Connection @MO
Responsibilities
Customer-Centric Discovery: Implement approaches to discovery that establish clear research objectives, involve customers directly to understand their lived experiences and desires, and provide stakeholders with deeper insights into the environment, key opportunities, and challenges to address.
Customer Insights and Design Opportunities: Proactively capture customer insights and design opportunities to support product managers in translating these insights into user stories and service requirements.
Deliverable Creation: Create comprehensive deliverables that drive the service vision, utilizing a mix of research findings, experience principles, stakeholder and ecosystem maps, process flows, storyboards, customer profiles, journey maps, and service blueprints. Familiarity with accessibility design practices and experience in developing accessible artifacts is important for effective stakeholder engagement.
Prototype Testing and Iteration: Engage customers in the development of the deliverables, prototype new ways of documentation and customer engagement and advance the solutions, so that they can become tools for future use, without expert guidance.
Metrics and Impact: Contribute to Analyze and interpret data and metrics to measure the effectiveness and impact of service designs. Utilize data-driven insights to make informed design decisions.
Qualification
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Required
Passion for Social Impact Design: A strong desire to create positive social impact through design, demonstrated by at least 3+ years of experience in design and team collaboration on complex service design projects with diverse stakeholder relationships.
Design Proficiency: Proficiency in at least four of the following capabilities: service design, design and user research, UX or UI design, interaction design, visual design, content design, design systems, design for behavior change and/or measurement and evaluation.
Growth Mindset and Collaboration: A growth mindset and a love for continuous learning and exploration of new ideas and working methods. You should be adept at architecting radically collaborative environments with empathy, encouraging behaviors that lead to transformative experiences, and be willing to seek feedback, help and guidance when needed.
User Advocacy and Accessibility: Strong user advocacy skills with the ability to simplify complex processes into service blueprints, user-friendly workflows, and interfaces. Fluency in accessibility standards and the ability to design according to established design systems.
Design Tools and Prototyping Experience: Proficiency in modern design platforms such as Sketch, Figma, and Mural, as well as experience working in design systems and applying agile methodologies and toolsets to create user stories (e.g., GitHub, ZenHub). Experience with various prototyping methods, ranging from card sorts and paper/hand-drawn wireframes to mid/higher fidelity digital prototypes.
Collaborative Integration: Ability to integrate and collaborate across design, product management, and engineering disciplines to identify priorities and create a shared understanding of UX and broader product direction.
Consultative Approach and User Advocacy: A consultative approach with the ability to understand client expectations, work effectively as a team, and take accountability for delivering solutions that meet user needs. Strong advocacy for human-centered design (HCD) practices to ensure accessibility and inclusivity.
Preferred
Previous experience working in a client services organization (i.e., consulting or a digital agency) is helpful but not required.
Benefits
Full health benefits (85% medical premiums for employees and dependents, dental, vision)
401K plan
Unlimited Paid Time Off (PTO)
Short- and Long-Term Disability in addition to Life Insurance (company sponsored)
Company
MO
MO helps government leaders achieve their mission by designing intuitive and sustainable experiences that build trust, improve satisfaction, and reduce burden.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
