Northeast Family Services · 1 week ago

Administrative Assistant

Florida, United States

Full-time

Onsite

Mid Level

$45K/yr - $50K/yr

3+ years exp

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Insider Connection @Northeast Family Services

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Responsibilities

Manage day-to-day administrative tasks including scheduling initial clinical and medical evaluations.

Coordinate client appointments, ensuring timely scheduling and appropriate allocation of resources.

Managing internal billing processes, including collection of co-payments and deductibles.

Maintain accurate client records and ensure compliance with privacy and confidentiality regulations.

Perform administrative and office support, such as typing, reporting, spreadsheet creation, faxing, and maintenance of filing system and databases.

Prepare reports, documents, as well as coordinate referrals, as appropriate.

Prepare and edit correspondence, communications, presentations, and other documents.

Monitor, screen, respond to and distribute incoming communications.

Resolve client concerns and complaints, providing excellent customer services and ensuring client satisfaction.

Serve as a liaison between clinical/medical staff and clients - fostering effective communication and relationships.

Answer and manage incoming calls.

Work within an electronic health record.

Receive and interact with incoming visitors; Interact with external clients.

Maintain professionalism and strict confidentiality with all materials, and exercise discretion when interfacing with others.

Qualification

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Office management ms officeMedical record keepingInsurance pre-certificationHealthcare billable codingReimbursementsInsurance company relationshipsStandard administrative practicesProject coordinationProblem-solving communicationTime managementOrganizational skillsSelf-directed

Required

3-5 years of experience in an administrative role supporting mid to senior-level management

Office management in a healthcare setting or similar: 3 years

Proficiency in Microsoft Office (Word, Excel and PowerPoint) with the aptitude to learn new software and systems

Overall awareness of medical record keeping, insurance pre-certification, healthcare billable coding, reimbursements and insurance company relationships

Excellent written and verbal communication skills

Excellent time management skills and the ability to organize and coordinate multiple projects at once

Knowledge of and experience in standard administrative practices and procedures

Ability to organize and manage a large daily workload

Must be able to meet deadlines in a fast-paced quickly changing environment

Able to work without supervision; must be self-directed Ability to keep company confidences