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Company

Original Job Post

IQVIA · 1 week ago

Program Manager

Durham, NC

Full-time

Hybrid

Mid Level

$65K/yr - $65K/yr

3+ years exp

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AnalyticsHealth Care

H1B Sponsorship

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Responsibilities

Oversee the performance of assigned ACSS District

Work closely with the Program Leadership to meet departmental goals and performance.

Plan, review and optimize workflows within ACSS.

Ensure employee training and quality of work meets or exceeds expectations.

Oversee accurate completion of data entry, benefits, payments, and other related daily tasks to ensure compliance with SOP’s and SLA’s.

Ensure the KPI’s are aligned with daily activities and tasks.

Schedule and delegate workload amongst team members, as needed to accommodate vacation and illness.

Manage your team member’s workloads to effectively manage cost and reduce overtime.

Audit and verify team members work to ensure information accuracy.

Work cross-functionally with dedicated QA & Trainers for optimal training, onboarding, and continuous development of staff.

Answer staff and customer questions and recommend corrective services to address customer complaints.

Provide product/service information by answering questions, aiding customers, providers, and fellow employees.

Work with ACSS leadership to identify improvements and provide plan of action on improvements.

Complete all employee documentation in a timely manner, including annual performance appraisals.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Data EntryTeam ManagementMedical BillingInsurance VerificationPharmacyACSSAbbVie Patient ServicesProblem-SolvingCommunicationLeadershipCoverage VerificationBenefits VerificationPre-CertificationReferralsSupervisory Experience

Required

Associates degree or equivalent previous management experience

Minimum 3 years’ experience in pharmacy, healthcare, medical billing, insurance verification or similar experience or 1 years’ experience in Patient Services

Minimum 1 year managing a team of three or more or completion of Manager training with team lead experience

Exceptional communication and facilitation skills, both verbal and written, with a proven ability to communicate to all levels of the organization

Data entry skills and ability to type 30wpm+

1+ year ACSS or AbbVie Patient Services experience required

Preferred

Experience verifying insurance eligibility and coverage including but not limited to benefits, pre-certification and referrals, and reimbursement

Previous supervisory experience

Company

IQVIA

Glassdoor

3.9

IQVIA provides analytics, compliance, and management solutions to the life sciences industry.

Founded in 1982

Danbury, Connecticut, USA

10,001+ employees

https://www.iqvia.com

H1B Sponsorship

IQVIA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (218)

2022 (199)

2021 (286)

2020 (197)