Make · 1 week ago

Customer Success Manager

Raleigh, NC

Full-time

Onsite

Entry, Mid Level

Wonder how qualified you are to the job?

SaaSSoftware

Actively Hiring

Hiring Manager

Pavla Bohmova

Insider Connection @Make

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Managing the post-sales customer relationship from onboarding to renewal and advocating for the customer throughout their lifecycle

Proactively engaging with customers to understand their needs, goals, and challenges to help them succeed with using Make

Identifying potential new business opportunities in cooperation with the Sales team

Preparing for renewals to minimize churn and secure net ARR

Exploring co-branded content opportunities to showcase Make capabilities with committed promoters

Working closely with internal stakeholders to troubleshoot issues and ensure customer objectives are met

Managing projects to deliver maximum value to Make customers

Proactively assessing territory health to maximize retention and identify growth opportunities

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Project ManagementCustomer Relationship ManagementBusiness DevelopmentRenewal PreparationTerritory AssessmentProblem-SolvingCommunicationTime ManagementSaasCustomer successNo-code platformsIpaas solutionsCrm systemsInterpersonalCollaboration