200+ applicants

Company

Original Job Post

CCC Intelligent Solutions · 1 week ago

Salesforce Administrator

United States

Full-time

Remote

Mid Level

$63K/yr - $90K/yr

3+ years exp

Wonder how qualified you are to the job?

Artificial Intelligence (AI)Cloud Data Services

H1B Sponsorship

Insider Connection @CCC Intelligent Solutions

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Understands all aspects of Salesforce configuration(technical and functional) for Sales Cloud and Service Cloud

Collaborates with the Salesforce users to support them in their role and provide information and training on new features and functionality.

Collaborates with the Salesforce Business Owner(s), IT systems leadership, CRM Steering Committee and other stakeholders to ensure functionality meets field needs and to develop ongoing project plan

Maintains high-level familiarity with other IT system /business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points.

Champion Salesforce within the technology systems group, educating other team members on the capabilities and potential applications

Maintains and communicates system metrics to track trends in usage and data integrity

Monitors inbound support requests, assigning accordingly and completing promptly; identifies and implements new ways to automate common/repeated scenarios

Participates in formal governance and change/release management processes

Track work progress/status; identify risks and constraints, escalate issues as necessary

Able to translate business requirements into actionable project plans

Able to execute test plans to ensure a quality solution is delivered

Develops ad-hoc reports as requested by user groups or stakeholders, performs analysis on data as require

Manages all security settings and conduct regular security/configuration audits

Manages all new user set-ups and deactivation, including transferring ownership of accounts/contacts/opportunities for deactivated users

Executes all configuration changes

Performs new release evaluations with Business Owner & executes new functionality roll-outs

Regularly audits data to uncover data integrity issues and/or opportunities for process improvement

Performs mass data imports using the API or import tools as requested

Manages and implements customization requests, including creating workflow triggers, workflow alerts, automated email responses, etc.

Maintains updated system documentation and policies/procedures

Maintains the support queue by promptly responding to user questions and requests for administrative support

Develops and maintains API scripts and s-controls to support custom development as needed

Develops and maintains naming conventions of picklists, report folders, dashboards, etc. to improve system usability

Performs manual or automated data entry/data clean-up as required

Modifying the sharing model as required

Modifying leads and case setup

Creating and managing email and mail merge templates

Creating and modifying list views

Creating custom fields and modifying picklist values

Importing and updating campaign data and creating/modifying Lead Assignment Rules

Setting up Useful Links on the Home Page and Creating Web Integration Links

Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.

Ability to work with and influence peers and senior management

Self-motivated with critical attention to detail and deadlines and reporting

Strong knowledge of AGILE/SCRUM Processes

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Salesforce AdministrationCRM ConceptsProblem-SolvingAnalyticalCommunicationOrganizational

Required

Bachelor’s degree in information technology or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required

3+ years Salesforce Administrator

Salesforce Certified Administrator (ADM201)

Fluency in core CRM concepts with a strong analytical mindset

Excellent communication and organizational skills

Benefits

Health insurance

PTO

401K

Company

CCC Intelligent Solutions

Glassdoor

3.8

CCC Intelligent Solutions is a SaaS platform that offers digital and data services for the insurance and automotive industries.

Founded in 1980

Chicago, Illinois, USA

1,001-5,000 employees

http://www.cccis.com

H1B Sponsorship

CCC Intelligent Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (57)

2022 (69)

2021 (54)