kea · 1 week ago

Account Manager

United States

Full-time

Remote

Mid Level

4+ years exp

Wonder how qualified you are to the job?

Information TechnologyNatural Language Processing

Insider Connection @kea

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Engage and build relationships with restaurant Operators using the voice-ordering solution.

Manage a portfolio of 50+ customers, developing trusted advisor relationships to drive product adoption.

Advocate for product enhancements, manage customer expectations, and address issues.

Maintain customer health metrics, conduct Executive Business Reviews, and troubleshoot issues.

Collaborate with internal teams and customer decision-makers to drive key goals.

Provide consultation based on client needs, identify performance improvement opportunities, and optimize platform utilization.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementB2BSaaSSoftware BasicsOnboardingNumerical SkillsExcelGoogle SheetsContent WritingCross-Functional CollaborationProblem-SolvingCommunicationCreativityTeamworkBI ToolsTelephone ProvidersOLO ClientsRestaurant Operators Restaurant Industry

Required

4+ years of Account Management experience at a B2B startup or SaaS company, working with mid-market and enterprise customers

Tech-savvy. Understanding the basics of software being utilized and being able to demonstrate that in a way that IT, Ops, and C-Suite can understand

End-to-end experience with onboarding, implementation, and account management post-deployment

Ability to create organized presentations and communicate reports to clients effectively

Strong sense of numbers and proficiency in building reports in Excel and/or Google Sheets

Proficiency in writing content that seamlessly gets the client to understand and execute on next steps

You enjoy helping to define objections and coming up with honest and creative solutions to meet customers' needs

Ability to work efficiently across different functions, internally and externally

Preferred

Nice-to-have: experience working with BI tools, telephone providers, and/or OLO clients

Nice-to-have: experience working with Restaurant Operators or similar. Strong understanding of how restaurant operators think, the challenges they have right now, and where the industry is headed