Fiverr · 1 week ago

Customer Success Manager

New York, United States

Full-time

Hybrid

Entry Level

$65K/yr - $75K/yr

1+ years exp

Wonder how qualified you are to the job?

AdvertisingCollaborative Consumption

Growth Opportunities

Insider Connection @Fiverr

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Onboard high-value customers with a full demo

Build and maintain strong, long-lasting customer relationships

Increase retention and growth of Fiverr’s most valuable customers

Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes

Identify business opportunities with customers and generate outstanding customer business experience to improve retention

Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth

Conduct presentations to educate customers with best practices to utilize business opportunities and product functionalities

Provide strategic advice to customers to increase their loyalty to Fiverr.

Qualification

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Account ManagementCustomer SuccessFluent EnglishAdditional Language ProficiencyCustomer-Focused SolutionsOnboarding WebinarsData AnalysisGig EconomyProblem-SolvingCommunicationAnalyticalPassionSalesforceG SuiteSheetsSlides