27 applicants
ABM Industries · 1 week ago
Sr Analyst
United States
Full-time
Remote
Mid Level
$55K/yr - $70K/yr
Wonder how qualified you are to the job?
EducationElectric Vehicle
Insider Connection @ABM Industries
Responsibilities
Handle service ticket assignments timely and efficiently.
Conduct troubleshooting calls via MS Teams.
Manage access requests to multiple systems.
Set up and create TMA accounts assisting The Launch team, ensuring smooth setup and functionality of these accounts.
Continued account maintenance within TMA.
Aid in training sessions for QR code creation, device setup, manager training, device login, route testing, and employee training.
Act as the liaison between the field and the development team.
Qualification
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Required
Prior experience in technology support, troubleshooting and customer service.
Strong organizational and communication skills.
Previous experience with Service Now or other related ticketing platforms.
Proficiency in Microsoft Office suite, particularly PowerPoint and Teams.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Attention to detail and problem-solving abilities.
Ability to work independently with strong time management skills.
Experience and familiarity with mobile applications is a plus.
Benefits
Comprehensive benefits package available. For more information, visit ABM 2024 Employee Benefits | Staff & Management
Company
ABM Industries
ABM Industries Incorporated (ABM) is a provider of integrated facility solutions.
Founded in 1909
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO· nyse:ABM
Leadership Team
Scott Salmirs
President & Chief Executive Officer
Rene Jacobsen
EVP & Chief Operating Officer
Recent News
2024-04-24
Cleaning & Maintenance
2024-04-24
Company data provided by crunchbase
