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Company

Original Job Post

Travelers · 1 week ago

Sr. Scrum Master - Content Management and Customer Communications

Hartford, CT

Full-time

Hybrid

Senior Level

$102K/yr - $168K/yr

3+ years exp

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Responsibilities

Practice and encourage Agile mindset and behaviors; coach, inspire and mentor teams on Agile principles, values and practices while role modeling Travelers' leadership behaviors.

Independently lead the application of Agile practices for multiple teams. Practices may be Scrum and/or Kanban based. Actions often visualizing work, limiting work in progress, managing work flow, planning and guidance for daily stand ups, sprint planning, short, mid, and long range planning, backlog refinement, and retrospective meetings.

Ensure progress toward objectives, KPIs and commitments; guide assigned Agile teams to deliver the required product increments and outcomes.

Partner with key stakeholders (i.e. Agile Coach and Team Lead) in backlog prioritization as well as tracking and reporting metrics, providing visibility to the team and stakeholders, ensuring a data-driven approach to decision-making.

Identify opportunities to improve team-level Agile performance; focus teams on customer value, quality and continuous improvement activities. Remove team-level impediments and resolve conflicts; anticipate challenges, identify risks, and recommend mitigations and solutions.

Utilize learnings and best practices in furthering the effective use of Agile practices at Travelers.

Facilitate open communication among team members and stakeholders; promote positive team dynamics to ensure members collaborate and work effectively.

Build and leverage effective alliances across other teams and the technical and business communities.

Partner with Circle Leadership on PI planning activities, organizing and leading PI ceremonies.

Participate and actively contribute to the Agile Community, partnering closely with Agile Coaches and Leadership to Evolve the Way We Work.

Increase the overall Agile maturity for teams, and support higher complexity work towards successful outcomes.

Supports Agile team(s) that have various levels of agile maturity; actively works to upskill those teams in agile practices and increases their overall agile maturity.

Demonstrates ability to lead and influence by enhancing Circle-wide agile practices.

May also play a scrum-of-scrum role, managing the flow of work through an entire Circle rather than on an individual team or teams.

Perform other duties as assigned.

Qualification

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ProgrammingProject ManagementAgile Product DevelopmentAgile PrinciplesAgile MethodologiesCross-Functional CollaborationProject Management ExperienceProblem-SolvingHard WorkingInfluenceServant LeadershipCommunicationCollaborationContinuous Improvement

Required

Bachelor's degree preferred

Three years' experience in a Scrum Master or similar Agile role applying Agile principles and practices including delivery of several epics, releases and versions and application of a wide variety of patterns and techniques (i.e. leveraging burndown, facilitating retrospectives, refining user stories, etc.) preferred

Programming/development experience preferred

Experience implementing best practices and standards related to Agile product development preferred

Experience leading others with the ability to earn trust while still challenging the team to improve and operate outside its comfort zone in an Agile environment preferred

Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success

Project Management: Ability to initiate, plan, execute, and guide the work of a team to achieve specific goals and meet specific success criteria within a specified time

Influence: Ability to influence leaders at all levels and without traditional hierarchy

Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team

Communication: Ability to communicate thoughts, concepts and practices effectively at all levels, adjusting as needed to a target audience

Collaboration: Expertise working with others in a cross-functional multi-team environment

Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development

3 years of project management or related experience required

Preferred

Bachelor's degree preferred

Programming/development experience preferred

Experience implementing best practices and standards related to Agile product development preferred

Experience leading others with the ability to earn trust while still challenging the team to improve and operate outside its comfort zone in an Agile environment preferred