Paces · 1 week ago

Customer Success Manager

Brooklyn, NY

Full-time

Hybrid

Mid Level

$110K/yr - $130K/yr

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GreenTechProject Management

Insider Connection @Paces

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Manage 50-100 customers with onboarding, live training, webinars, renewals, health checks, collecting product feedback, support, quarterly account reviews, and success plans.

Aid in upsells and expansion across our existing customer base.

Answer support tickets and create high value knowledge base content.

Collaborate closely with the growth team to iterate on our CS strategy.

Continuously develop and maintain an in-depth understanding of our renewable energy customers, competitor landscape, and industry trends.

Qualification

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Metrics MonitoringNRR IncreaseCustomer FirstFast LearnerCommunicationACV rangeFast-paced environmentHigh-growthDomain experience