28 applicants
This job has closed.
Ziff Media Group · 1 week ago
Customer Success Manager
New York, United States
Full-time
Hybrid
Mid Level
$70K/yr - $80K/yr
2+ years exp
Wonder how qualified you are to the job?
Online Audio and Video Media
Hiring Manager
Kaushiki K.
Insider Connection @Ziff Media Group
Responsibilities
Main point of contact for sold campaign management
Contribute to regular client touch points for optimizations, reporting, and campaign success
Identify up-sell and renewal opportunities within campaign strategy
Retain clients through exemplary service and positive ROI
Develop and maintain relationships with key contacts and team members
Coordinate development of artwork, ad copy, and proofs with creative team
Present campaign performance reports to clients and make recommendations
Stay informed of client's marketing needs, strategy, audience, and ROI expectations
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Minimum 2+ years of customer engagement experience in the area of marketing/advertising
Minimum 2+ years of project and customer management experience. Sales Force experience, a plus
Demonstrated ability to communicate clearly with decision makers with various talk tracks depending on expertise level
Critical thinking skills including data analysis and ability to position findings to customer with actionable steps
Ability to understand customer environments and sell ZMG value proposition continually and influence decision makers
Fluent in Excel, Power-Point, analytics and research tools
Advanced communication, presentation, analytical, and organizational skills
Proven ability to manage projects in a changing, fast-paced environment
Degree in Marketing, Advertising, Communications or related field strongly preferred
Company
Ziff Media Group
Ziff Media Group (ZMG), a division of Ziff Davis (NASDAQ: ZD), is a growing collective of global media brands, each providing a unique perspective on a unified belief: tech is today’s lifestyle.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
