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Company

Original Job Post

SAIC · 1 week ago

Junior Network Engineer Associate

San Diego, CA

Full-time

Onsite

Entry Level

$75K/yr - $85K/yr

1+ years exp

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Information TechnologySecurity

Actively Hiring

Work & Life Balance

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Responsibilities

Via distance support (Help Desk/networking monitoring), provide technical assistance and troubleshooting steps to USN Fleet Users/Administrators with PMW160 TACNET CB-ISEA supported networks.

Interface with Active Duty personnel and US Government employees to provide break/fix support to SPAWAR fielded Tactical Networks in a fast paced, high energy environment.

Responds to requests for technical assistance in person, over the phone, and via email.

Analyze issues in an Enterprise LAN Shipboard Environment to determine the best course of action for resolution.

Diagnose and resolve basic technical hardware and software issues as well as logistics and administrative questions.

Research questions using available information resources technical manuals, operating and administrator guides, fleet advisory messages (FAMs), and internal approved knowledge base(s).

Advise customer on appropriate action(s) towards resolution.

Follow standard help desk procedures.

Log all help desk/networking monitoring interactions in HELIX ticketing system.

Redirect problems to appropriate resources.

Identify and escalate situations requiring urgent attention.

Track and route problems and requests and document resolutions.

Prepare various activity reports and respond to data and metrics calls.

Stay current with system information, changes and updates.

Works on assignments that are moderately complex in nature.

Interacts daily with supervisor, peer groups, and customers.

Provide server break-fix and provide remote support for server, network, desktop, and peripheral equipment.

Interface and direct US Navy Customers regarding the proper approach to maintaining US Navy Afloat networks and the associated network components supporting data, voice and/or audio communication activities.

Interaction normally involves exchange or presentation of factual information.

Qualification

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Security+CCNAMCSAMCSELinux+VCPCANESADNSCENTRIXSISNS/ORTONE-NETSCI-NetworksSUB-LANVIXSWRBSCNDSCIP-IWFCisco switchesCisco routersWindows ServerNetworking conceptsNetworking protocolsMicrosoft OfficeWindows OSExcelPowerPointOutlookWordDatabase SoftwareDatabases

Required

Bachelor’s Degree or applicable military experience and OR 4 years of related experience with either a HS/GED

Must be a U.S. Citizen

Active Secret Clearance before start

Security + Certification

Must be able to become IAT 2 certified within 6 months of higher date. ITA 2 certification includes a minimum of one additional certification (CCNA, MCSA, MCSE, Linux+, VCP, etc.)

Familiarity with one of the following systems a PLUS CANES, ADNS, CENTRIXS, ISNS/ORT, ONE-NET, SCI-Networks, SUB-LAN, VIXS, WRBS, CND and SCIP-IWF

Administration experience with Cisco switches and routers OR Windows Sever

Experience with basic networking concepts and protocols

Experience supporting Microsoft Office and Windows OS in an enterprise environment

Familiarity with Excel, PowerPoint, Outlook, Word and Database Software

Understanding of Databases and knowledge Management tools

Knowledge on how to query and tailor reports from a database

Ability to work any 8-hour shift assigned including evenings and overnight