Bamboo Health · 1 week ago

Customer Success Manager

United States

Contract

Remote

Senior Level

5+ years exp

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Health CareHealth Diagnostics

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Responsibilities

Manage key stakeholder relationships, optimizing product adoption and engagement, and ensuring retention across the customer portfolio.

Own the health and success of customers to ensure contract renewal and expansion.

Proactively engage customers through regular check-ins and business reviews to demonstrate value and identify growth opportunities.

Analyze trends in engagement and outcomes data to inform customer account plans, forecast retention and churn, and identify segment or market trends.

Collaborate with Product, Engineering, and Strategy teams to synthesize customer feedback and drive product development.

Partner with Sales to ensure renewal and expansion opportunities are efficiently planned and actioned.

Contribute to the scalability of the Customer Success team through documentation and process optimization.

Qualification

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Customer success managementHealthcare knowledgeValue-based careRisk-based payment modelsExecutive relationship buildingProject managementAccount managementStakeholder engagementData interpretationVirtual interactionsProblem-solvingHard-workingClear communicationDependableHigh judgmentAnalytical thinkingCreative problem-solving

Required

Minimum of 5+ years’ experience as a Customer Success Manager at a B2B SaaS company

Deep healthcare knowledge, ideally in value-based care and risk-based payment models

Demonstrated success meeting the demands of complex accounts and building executive relationships

Strong project management and organizational skills

Ability to prioritize and manage multiple accounts simultaneously with outstanding attention to detail

Clear and effective communication skills

Ability to bridge technical, clinical, operational, and/or business stakeholders

High degree of critical thinking and analytical ability to interpret and translate data into customer value

Dependable and able to work independently

A high level of judgment, analytical ability, and creativity in investigating problems that require original and innovative solutions

Experience working in a fast-paced, rapidly changing work environment

A work environment that is conducive to high quality virtual interactions. This includes but is not limited to being able to work from a quiet space with minimal interruptions or distractions, and a strong internet connection

The ability to travel periodically for work