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ClickJobs.io ยท 1 week ago
Principal Software Engineer
Merrimack, NH
Full-time
Onsite
Senior Level
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Human Resources Services
Insider Connection @ClickJobs.io
Responsibilities
Assist in developing and implementing operational stability within the Associate Experience within the Call Centers and Investment Centers
Develop strategies and tools to quickly remediate operational problems
Work closely with the Product, Engineering, and Production Support team members to help increase speed of delivery, improve quality of code, stability of production, and optimize processes
Improve monitoring & telemetry of applications, platforms, and service interdependences allowing Service Desk and Support teams to be proactive vs reactive ahead of customer or associate reported issues
Leverage KPIs to help improve the speed of deliver and quality to production, auto remediation, MTTR, and closure of issue at first response
Qualification
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Required
Experience managing technology environment stability and availability.
Knowledge of ITIL practices
Knowledge of DevOps and Site Reliability Engineering (SRE) practices and principles.
Experience with Agile software development methodologies, delivery projects, and implementation.
Knowledge of basic networking (ping, traceroute, DNS)
Experience with search and analytics engines (Splunk, ELK)
Experience with Linux/UNIX and Windows operating systems
Experience with workflow design, data analysis, and requirements identification/specification
Experience with cloud-based technologies including SaaS solutions in the cloud and AWS
Experience with CI/CD pipelines and associated technologies
Experience with Powershell and Python scripting
Experience with programming languages including Java.
Production support experience with financial systems
Proven creative and abstract thinking
Your skills as a teammate are necessary as you join a highly functioning Scrum team in an Agile work environment. You jump in and assist when help is needed and push to get the stories completed as you finish sprints and add beneficial interactions for our customers.
You will have effective communication and will share your ideas and opinions as we look to innovate and improve our platforms.
You will bring a growth mentality to work every day as you continue to learn new technologies and skills which you share with your scrum teammates. You will ask for feedback and put goals in place to help improve your own skill set.
You will use your data security skills to keep our customers information safe.
Strong communication (written and verbal) and interpersonal skills
Strong analytical and/or project management skills required
Ability to provide 24x7 support for the production environments
Strong problem solving and troubleshooting skills
Benefits
Flexible benefits
Glassdoor Employees' Choice Award
Learning opportunities
Company
ClickJobs.io
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Founded in 2011
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
