73 applicants

Company

Original Job Post

Modernize · 1 week ago

Account Manager

United States

Full-time

Remote

Mid Level

$50K/yr - $70K/yr

2+ years exp

Wonder how qualified you are to the job?

Information ServicesInformation Technology

Comp. & Benefits

Insider Connection @Modernize

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Client Partnership: Understand clients' objectives, approaches, results, and challenges to create strategic account plans that drive satisfaction, retention, and lifetime value.

Consultative Solutions: Meet with customers, from Directors to C-level executives, owner operators, to present and gain commitment to optimized campaign solutions.

Networking & Recommendations: Network within our account base to provide key recommendations, testimonials, and case studies to stakeholders.

Cross-Department Collaboration: Work with marketing, sales, product, and engineering to ensure high standards of service across the organization.

Mastery of Solutions: Demonstrate expertise in our solutions and operational processes.

Strategic Planning: Develop plans to maximize opportunities and ensure customer loyalty through consistent delivery excellence.

Client Health Ownership: Monitor and maintain the health of client relationships.

Innovative Thinking: Challenge conventional thinking to find new ways to improve program success.

Business Acumen: Relate business decisions to their impact on the company's bottom line.

Data Analysis: Analyze data to identify risk factors and optimize performance.

Metrics Tracking: Accurately forecast and track key account metrics.

Performance Reporting: Prepare and deliver ongoing account performance reports.

Core Values Embrace: Uphold our core values and collaborate positively across departments.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical Proficiency ExcelTechnical Proficiency SalesforceIndustry Knowledge Lead GenerationIndustry Knowledge Digital MarketingIndustry Knowledge Home ImprovementBusiness AcumenTrack Record Value PropositionsTrack Record Client GuidanceClient Emotions HandlingProblem-SolvingCommunicationAdaptabilityDetail OrientationClient Management

Required

Experience: 2+ years of account management experience.

Analytical Skills: Strong data analysis and analytical skills, with experience using business intelligence tools like Tableau preferred.

Technical Proficiency: Intermediate/strong Excel and Salesforce skills.

Education: Bachelor's degree preferred.

Industry Knowledge: Experience in lead generation/digital demand generation marketing is a strong plus. Experience with big box stores in the home improvement industry (e.g., windows, HVAC, solar, roofing) is also a plus.

Presentation Skills: Highly developed presentation skills preferred.

Communication: Exceptional verbal and written communication skills.

Business Acumen: Strong business acumen, with the ability to operate under pressure and make business-critical decisions daily.

Track Record: Proven success in delivering value propositions and guiding clients through onboarding to partnership maturation.

Adaptability: Able to thrive in an environment of change and uncertainty.

Detail Orientation: Process-oriented with the ability to effectively prioritize workload.

Client Management: Capable of handling client emotions and objections positively and solutions-based.