Dodge Construction Network · 1 week ago

Account Manager

United States

Full-time

Remote

Entry, Mid Level

$60K/yr - $70K/yr

2+ years exp

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Information TechnologySoftware

Insider Connection @Dodge Construction Network

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Seek upsell opportunities to grow current customers by selling them additional DCN products and services

Uncover potential cancel reasons and overcome objections by reinforcing product features and value to increase customer retention

Contact existing clients that are up for renewal and ensure continued customer satisfaction

Attain all KPIs designed to improve account retention, contact rate, upsell, renewal and retention ratios

Follow SOPs for all account interactions within standard CRM systems and other tools

Participate in all job, product and industry-related training opportunities

Improve customer product engagement

Successfully execute mid-term business reviews

Update retention, win back, and upsell pipelines in real time and show and manage stage progression, anticipated close date, contextual notes, and estimated deal value

Accurately forecast monthly outcomes derived from pipeline, activity, and deal specific data summation

Follow up proactively to address customer usage, health, payment, and other related retention focused activities

Send proposals and process contracts through company systems

Dutifully record, process and complete customer data entry through discovery and qualification process in Salesforce

Qualification

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Sales experienceSaaS/technology salesClosing new businessRelationship buildingClient-centricCoachingMicrosoft Office proficiencyWeb proficiencyProblem-solvingHard-workingEmpatheticCommunicationOrganizationSalesforce

Required

2+ years of relevant sales experience; preferably selling SaaS/technology related products or services with a track record of consistently closing new business

Bachelor's degree preferred and/or combination of equivalent work experience

Superior personal integrity and ownership of outcomes

Strong relationship building and client-centric skills

Ability to coach customers on best practices; uncover pain points and recommended solutions

Have an empathetic small business growth mindset to identify meaningful opportunities for customers benefit

Possess strong communication skills, both verbal and written

Highly organized with strong attention to detail

Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)/Web proficiency