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Experis · 3 days ago
Engineer III - Unified Communications
Rancho Cucamonga, CA
Full-time
Onsite
Senior Level
$118K/yr - $157K/yr
8+ years exp
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Responsibilities
Implement, maintain, and support all Telecom and VoIP Systems including SIP, Cisco Unified Call Manager, Cisco Unity, IPCC, UCCX, UCCE, CUCI, CAD, and Finesse.
Provide support in UC fault isolation and performance management processes.
Design and implement monitoring and reporting for quality metrics of Enterprise UC services.
Act as the single point of contact for all telecom-related issues and requests.
Manage SIP Trunks and VoIP Circuits.
Troubleshoot voice-related services from Desktop to Contact Center Scripting issues.
Implement current and future Telecom Projects.
Ensure backups on all UC Voice systems.
Manage upgrades and revisions to the UC voice environment.
Develop and implement long-term strategies and capacity planning for future telecommunications needs.
Coordinate with internal IT team to provide telecommunications support.
Install and support telecommunications infrastructure and associated software.
Configure, test, maintain, monitor, and troubleshoot end-user telecommunications hardware and solutions.
Monitor capacity and performance issues for uninterrupted operation of telecommunications systems.
Qualification
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Required
Minimum eight (8) years of experience working with VoIP Telecom Systems and IP protocol applications including, but not limited to Cisco Call Manager, Cisco Unity, IPCC, UCCX, UCCE, CUCI, CAD, Finesse and Cisco recommended practice.
Must have a valid California Driver’s license and valid automobile insurance. Must qualify and maintain driving record to drive company vehicles based on client’s insurance standards of no more than three (3) points.
Extensive knowledge of in Cisco Call Manager, IPCC/UCCX Contact Center Scripting, UCCE Programming, CUIC, Expressway and Finesse. Intermediate Knowledge in OSI Model layers, IP Routing, TCP/IP Operation. Maintain a current knowledge of emerging products, services, protocols, and standards in support of telecommunications equipment.
Projects involving lift server appliance weights up to 50 lbs. and heavy eye strain with computer monitors.
Implement, maintain, and support all Telecom and VoIP Systems including but not limited to SIP, Cisco Unified Call Manager (PCCE), Cisco Call Manager, Cisco Unity, IPCC, UCCX, UCCE, CUCI, CAD and Finesse and associated technologies.
Provide support and assistance in UC fault isolation and performance management processes as requested.
Design and implement monitoring and reporting that exposes quality metrics necessary to measure the performance and effectiveness of Enterprise UC services, and to support decisions for continuous improvements.
Be the single point of contact for all telecom related issues and request.
Manage SIP Trunks and VoIP Circuits.
Troubleshoot all voice related services from Desktop issues to Systems and Contact Center Scripting issues.
Implement all current and future Telecom Projects.
Ensure backups on all UC Voice systems.
Manage all upgrades and revisions to the UC voice environment.
Develop and implement long-term strategies and capacity planning for future telecommunications hardware and software needs.
Coordinate with internal IT team in efforts to provide telecommunications support.
Install and support telecommunications infrastructure and its associated software, including CIT interfaces, call management systems, voice mail, and interactive voice response, call center call routing and video conferencing systems.
Configure, test, maintain, monitor, and troubleshoot end user telecommunications hardware, telephony devices, and voice/data hardware solutions.
Monitor and identify capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems.
Bachelor's degree in a computer related field or similar technical field from an accredited institution required.
Preferred
Cisco Certified Network Professional Voice (CCNP Voice) preferred.
In lieu of the required degree, a minimum of four (4) years of additional relevant work experience is required for this position. This experience is in addition to the minimum years listed in the Experience Requirements above.
Company
Experis
Experis offers a project-based workforce that accelerates organizations' growth, placing specialized experts in mission-critical positions.
10,001+ employees
H1B Sponsorship
Experis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (142)
2022 (56)
2021 (74)
2020 (124)
Funding
Current Stage
Late StageLeadership Team
Michiel Van Selm
European Head of Delivery
Recent News
2023-12-07
Company data provided by crunchbase
