97 applicants

This job has closed.

Company

Original Job Post

Leidos · 1 week ago

ServiceNow Administrator

United States

Full-time

Remote

Mid, Senior Level

$130K/yr - $140K/yr

5+ years exp

Wonder how qualified you are to the job?

ComputerGovernment

Actively Hiring

Insider Connection @Leidos

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Participate in design, development, and implementation of ServiceNow including core setup, workflow administration, reporting, and data imports/exports

Create, maintain, and enhance team Dashboards and reporting, including scheduled reports

Overhaul, maintain, and enhance Change and asset management, as well as current connections between ServiceNow and other systems

Create, maintain, and enhance future connections between ServiceNow and other systems

Maintain Forms, Reports, Views, Workflows, Groups, and Roles

Monitor health, usage, and overall compliance of ServiceNow and its applications

Coordinate application and platform upgrades

Create and configure Business Rules, UI Policies, UI Actions, Client Scripts

Configure User Accounts, Groups, and Roles. Create custom Roles where necessary

Evaluate and configure systems for better performance

Attend daily scrum calls, provide updates, escalate road-blocks and issues, and ask questions

Stay current on ServiceNow products and applicable integrated technologies

Work closely with ServiceNow functional team to ensure break fix solutions meet technical guidelines

Load, Modify, and maintain data between ServiceNow and other platforms

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNow AdministrationServiceNow upgradesIntegrating ServiceNowWorkflow EditorITIL Foundations CertificationAgile developmentAgile testingObtainMaintain Public Trust clearanceAnalyticalProblem-solvingDecision makingSelf-starterAttention to detailMultitaskingTeam-basedLocated in DC area

Required

Bachelor’s Degree with 8+ years of relevant experience or Master’s with 6+ years of prior relevant experience in ITSM administration. Additional years of work experience in lieu of degree might considered.

At least 5 years of experience with ServiceNow Administration

Experience with ServiceNow upgrades.

Strong analytical, problem-solving and decision making capabilities.

Experience integrating ServiceNow with external systems

Experience using Workflow Editor to configure workflows.

ITIL Foundations Certification a plus.

Ability to be a self-starter, pay strict attention to detail, and multitask across multiple projects and clients in a fast-paced, team-based environment.

Experience or familiarity with Agile development and testing methodology.

Ability to obtain and maintain a Public Trust clearance.

Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer’s information.

Must be a U.S. Citizen