bakerly · 4 days ago

Customer Success Manager

Coral Gables, FL

Full-time

Onsite

Mid Level

3+ years exp

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BakeryFood and Beverage

Insider Connection @bakerly

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Manages a team of Customer Success Coordinator(s)

In charge of 'perfect order' - order management process, ensures accuracy and timeliness in order processing, release, revision, tracking, and fulfillment. Collaborates with other Supply Chain divisions to ensure smooth order flow.

Direct invoicing to client, monitors and acts on clients’ deductions

Involvement in client set up within Supply Chain, SOP Supply Chain for new clients and update of existing ones

Proactively monitors and reports on KPIs for National and Food Service accounts such as order lead time, perfect order, invoice accuracy, after-sale service level, customer scorecard, etc.

Provides valuable insights into customer preferences, pain points, and expectations within the Supply Chain

Strong ability to work cross-functionally within Supply Chain divisions, Sales, Finance, IT, and Business Intelligence

Direct communication with Clients and Sales

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Supply chain customer serviceTeam managementExcelPowerpointData processingData analysisAutomationErp systemSage x3Fluent in englishFluent in spanishFluent in frenchProblem solvingMulti-taskingIndependent thinking attention to detail customer management relate to customers easily

Required

Minimum of 3 years’ experience in Supply Chain Customer Service, including Team Management.

Strong customer management skills with an ability to relate to customers easily and probe to understand customer challenges

Excellent written and verbal communication skills

Excellent attention to detail

Ability to problem solve and rapidly shift priorities in a fast-paced environment

Multi-tasker and independent thinker

Excellent knowledge of Power Point and Excel. Excel level required: able to process large quantities of data using spreadsheets, graphs, data tables, calculations, and automation to produce results

Experience with ERP system required. Sage X3 is a plus

Fluent English and Spanish, written and oral. French is a plus