127 applicants

Company

Original Job Post

Universal Display Corporation · 1 week ago

Helpdesk Administrator

New Castle, DE

Full-time

Onsite

Mid Level

3+ years exp

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Responsibilities

Identifies, diagnoses, and resolves problems for users of corporate computer hardware, peripherals, telephones, printers, and related devices

Serves as the first line of support for end user IT support issues

Provides in person or remote, one-on-one end-user problem resolution, for corporate approved computer software and hardware issues

Delivers, tags, sets up, and assists in the configuration of end-user desktop computer hardware, software, peripherals, and phone equipment

Meticulously manages, tracks, and updates end user computer assets and licensing throughout their product lifecycle by maintaining asset inventory

Enrolls systems into and leverages RMM tooling, to effectively manage the environment

Onboards new employees by preparing necessary accounts, computer hardware, licensing, and setting up office space, followed by delivering IT orientation

Manages and maintains user accounts, group membership, and necessary attributes

Coordinates timely repair of computer equipment covered by third-party vendor maintenance agreements

Performs desktop hardware repair for equipment and peripherals that are not covered by maintenance agreements

Maintains inventory by reviewing on hand computer equipment, parts, peripherals, office phones, and assures that required items are available for new hires and day to day service requests

Helps install local area network cabling and equipment such as network interface cards and switches

Develops content by creating materials for end-user facing frequently asked questions (FAQs)

Great communication and organizational skills with the ability to multitask and prioritize

Eagerness and a desire to learn and support new technologies

As necessary, be available after business hours to address critical issues

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft WindowsMicrosoft Office 365IT support servicesRMM toolingRemote support toolsHelpdesk systemsOS images deploymentNetwork communication protocolsPowershell scriptingTroubleshootingTechnical certificationsMCPProblem-solvingHard-working communicationOrganizational skillsProfessionalismCustomer serviceAttention to detail

Required

3-5 years of experience in supporting Microsoft Windows operating systems

3-5 years of experience in supporting the Microsoft Office 365 productivity suite

3-5 years of experience delivering IT support services using RMM tooling, remote support tools, and helpdesk systems

3-5 years of experience with deploying OS images and maintaining OS images and related driver repositories, familiarity using common image deployment tools

Fundamental understanding of networking including cabling, switches, wireless access, as well as understanding network communication protocols including TCPIP, DHCP, DNS, and related troubleshooting tools and utilities

Familiarity with Powershell scripting for assisting with day to day and other repetitive tasks and task automation

Demonstrated ability to foster security awareness and remain security focused when assessing helpdesk requests and other activities

Excellent prioritization, communication, and organizational skills

Unwavering professionalism and excellent customer services skills

Ability to work efficiently & effectively with general direction and minimal supervision

Excellent troubleshooting skills with ability to identify and resolve problems in a timely manner

Demonstrated attention to detail

Technical Certifications such as A+, Network+ or MCP are a plus

Travel between New Castle, DE and Wilmington, DE sites is required with infrequent travel to Corporate HQ offices in Ewing, NJ