43 applicants
Intralox · 1 week ago
IT Service Desk Administrator
Sparrows Point, MD
Full-time
Hybrid
Mid Level
2+ years exp
Wonder how qualified you are to the job?
ElectronicsInformation Technology
Insider Connection @Intralox
Responsibilities
Responsible for technical support of all IT systems and hardware.
Answer support desk calls and troubleshoot web tickets through resolution in support of global users.
Configure, install, and maintain IT software and hardware (i.e., computers, network printers, scanners, etc.).
Deploy software and apply custom image to computers using SCCM.
Maintain effective and open communication with business users and other global IT team members when resolving incidents and fulfilling requests.
Coordinate project tasks with IT vendors and providers.
Work with the Security Team to mitigate security vulnerabilities.
Maintain inventory, track assignment of loaner devices and procure replacement inventory as needed.
Identify proactive ways to reduce the number of incidents in the environment.
Participate in IT Projects to ensure complete understanding of new and upgraded systems.
Assist with managing regional vendor relationships, and contract renewals.
Identification of opportunities for continuous improvement (automation, upgrades, security, updates, etc.) of systems in production.
Qualification
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Required
Bachelor's degree in Information Technology or related field; or 2 years of proven IT Help Desk experience with at least one IT certification listed in desired qualifications.
Excellent written and verbal communication skills.
Ability to multi-task, prioritize and re-prioritize assigned work according to business need.
Must be a team player with strong attention to detail, organization and follow up skills.
Familiarity with Microsoft operating system, and Office 365 Suite.
Strong analytical and problem-solving skills; ability to independently perform root cause analysis.
Ability to work well with minimal direction or instruction while in a global team environment.
Strong customer service skills and ability to interface with all organizational levels.
Must have a valid driver’s license.
Willing and able to travel between Maryland facilities as needed for the position.
Ability to work evenings and weekends, as needed.
Preferred
Previous experience with A+, Net+, Microsoft Administrator Certification, ITILv.3, or CCNA.
Prior Help Desk experience, familiarity with management software and RSAT tools.
Prior experience taking support calls and troubleshooting remotely.
Benefits
Global travel opportunities
Company
Intralox
Intralox is a provider of conveying solutions in Industrial Automation
1,001-5,000 employees
H1B Sponsorship
Intralox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (6)
2022 (20)
2021 (19)
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Gamil Nassar
Chief Digital Officer
Recent News
2023-12-23
Digital Journal
2023-12-23
2023-12-23
Company data provided by crunchbase
