39 applicants

Company

Original Job Post

NICE · 1 week ago

Senior Cloud Operations Engineer

Hoboken, NJ

Full-time

Onsite

Senior Level

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Enterprise SoftwareInformation Technology

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Responsibilities

Provisioning, deploying, monitoring, patching, and upgrading enterprise cloud software. Working closely with the development team to ensure the successful deployment of software packages.

Supporting production systems and replicating customer issues on test systems to diagnose and repair without jeopardizing customer data or operations.

Defining and implementing regular maintenance and health monitoring procedures.

Working effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Taking into account technical and commercial relationships with end-users, partners, and service providers.

Gradually taking over the responsibility of SecOps Team Lead.

Participating in a 24-7 Out of Hours call out rotation.

Cost management of solution and services.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Web-based softwareSaaSScripting LinqpadScripting PowershellDatabase administration (Microsoft SQL)QueryingWindows server technologyNetwork principlesIP addressingFirewall rulesNetwork security groupsTroubleshootingReproducing issuesLocal environmentSecurity clearances (CJIS)Problem-solvingHard-workingEfficient communicationRespectful communication written communication spoken communication listenerEffective questioningMethodical troubleshootingAttention to detailMulti-taskingTime-managementFocused under pressureCalm under pressureCareful record keeping

Required

Experience in supporting web based software provided as a service

Experience with scripting in Linqpad, Powershell or similar

Experience administering databases (Microsoft SQL) and basic querying

Knowledge of Windows server and client technology

Knowledge of network principles (IP addressing, firewall rules, network security groups etc)

Efficient, effective and respectful communication skills both with customers and within internal departments. Including;

Excellent written and spoken English

Good listener, able to identify and validate assumptions

Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it

Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment

Multi-tasking and time-management to prioritize and switch between varied tasks

Focused and calm under pressure

Careful record keeping

Able to use initiative and to work effectively both independently and as part of a team

Be able to obtain security clearances (CJIS)

Preferred

Experience of Programming (e.g. C#)

Scripting experience in Linqpad, Powershell or similar

Experience with Azure (AZ900 and AZ104 certifications)

Experience with Postman or Fiddler

Understanding of .Net applications

Knowledge of Linux Operating System

Experience with ServiceNow (SNOW) ticketing system.

Knowledge share with ability to document learned skills

Company

NICE

Glassdoor

3.9

NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data.

Founded in 1986