Liberty Mutual Insurance · 6 days ago

Senior Director, UX Design

United States

Full-time

Remote

Director

10+ years exp

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Responsibilities

Oversees the creation of user experience and visual design solutions for projects of varying complexity based on business objectives and customer insights.

Manages design resourcing and prioritization to ensure business partners are receiving the most appropriate and effective support for their program objectives.

Monitors and optimizes UX design process. Defines creative tools and guidelines to ensure that best practices are consistently employed. Uses a wide variety of data and feedback channels to track progress and identify opportunities to improve products and services.

Ensures the creative vision is clearly defined and consistently employed across the enterprise. Is sought as the go-to person that maintains and improves design processes and practices.

Collaborates with the Research Team to design and execute a variety of user research activities.

Builds commitment to project, negotiates compromises and resolves conflicts. Acts as an evangelist for customer-centric design practices across the organization. Creates a shared understanding of customer insights across multiple functions in order to drive a seamless experience across customer touchpoints.

Manages and motivates staff of employees, freelance contractors, and vendors to assure all projects meet business objectives and brand guidelines.

Hires, develops, trains, and maintains a high-performing and engaged team. Directs team members, sets direction for the team that align with organizational goals. Ensures the team has the development, training, and resources available to perform their job effectively.

Qualification

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Front End DevelopmentCSSSCSSHTML5GitJavaScriptNodejsReactEnterprise BuildRelease CyclesAgile MethodologiesDesign ThinkingLean UXLean StartupUX DesignVisual DesignPrototypingUser ResearchExperiment DesignDesign SystemsInformation ArchitectureUsabilityProblem-SolvingCoachingMentoringCommunicationAnalytical ThinkingCollaborationInfluence

Required

Bachelor`s degree or equivalent experience and 10+ years of experience in a related field.

Experience managing a multi-disciplinary design team with a strong track record of coaching and mentoring design talent to develop their skills and improve their performance.

Front end development skills (CSS/SCSS, HTML5, Git, JavaScript, Nodejs, React). Familiarity with enterprise build and release cycles.

Experience using methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup. Demonstrated expertise in front end development and UX design, as well as familiarity with visual design, prototyping, user research and/or experiment design.

A deep understanding of the pillars of design systems, including principles, components, and patterns as both a design system consumer and design system contributor.

Exceptional written and oral communication skills. Strong analytical thinking skills with the proven ability to synthesize and reconcile complex, interdependent, and sometimes competing requirements.

Proven track record of collaborating effectively at all levels of the organization.

Solid understanding of information architecture, usability, and UX practices. Proven ability to effectively influence at all levels of the organization.