Computacenter · 1 week ago

IT Support Engineer

KC Metro Area

Full-time

Onsite

Mid, Senior Level

5+ years exp

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Responsibilities

Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.

Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.

Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.

Provide Technical Leadership in own specific area of expertise.

Document and reports on work completed to ensure compliance with Company and Customer Procedures.

Contribute to the development of technical procedures and standards to meet business and customer requirements.

Escalate issues in line with company processes to ensure customer demands are met.

Able to communicate on complex issues to meet business and customer requirements to avoid escalations.

Evaluate escalations and resolve appropriately to ensure customer demands are met.

Provide customer service to internal and external customers to ensure consistent experience.

Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

Identify own development needs in line with business objectives.

Acts as a role model for colleagues providing guidance around technical and behavioral competencies to ensure sharing of internal best practice.

Embrace and support Computacenter’s mission and core values.

Qualification

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O365AV troubleshootingHelp ticketing systemEnd-user setupHelp desk supportComputer issuesPrinter issuesProblem-solvingTeam buildingGroup workingFinance Background