37 applicants

Overview

Company

Original Job Post

World Wide Technology · 6 days ago

Senior Software Engineer

United States

Full-time

Remote

Senior Level

5+ years exp

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Comp. & Benefits

Hiring Manager

Sandi St. John

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Responsibilities

Technical Lead for the ITSM ServiceNow Administrators in their daily activities, providing guidance on technical solutions, processes and procedures

Leverage the ITSM ServiceNow tool set to automate facets of the environment, including tier zero support/user self-service, improving workflows, etc. in coordination with DevOps Engineers

Work closely with the Enterprise Service Desk and the DevOps team to reduce or minimize ticket occurrences, through self-created automations and application enhancements

Administrate full ITSM stack in an on-premise deployment, from end to end (create users, groups, change permissions, create queues, etc.); Be the main POC for USACE ITSM providing customer stability

Enable Configuration Management, Change Management, Incident Management, Problem Management, Asset Management, etc. through the appropriate modules, and development of custom code as necessary

Support the development and maintenance of interfaces to the Configuration Management Database, and related reconciliation jobs, in partnership with the Contractor CMDB developers and administrators

In coordination with ITSM Architect, support implementation of the new ITSM stack

Document ITSM architecture, including network port connectivity, and design choices of the associated applications (Low Level Design, High Level Design)

Integrate all systems into the enterprise Configuration Management Database

Provide secure, reliable, and high performing configurations of the ITSM environments

Other duties as assigned

Qualification

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ITSMCMDBServiceNowDevOpsLinuxWindowsAzureNetwork infrastructureRoute/switchUCCompTIA Security+Systems certificationCommunicationInterpersonalOrganizationalTeamwork

Required

Strong written and verbal communication skills with ability to present ideas in a business-friendly and user-friendly language.

Expert knowledge of an ITSM and CMDB tool set, e.g. ServiceNow

Current knowledge of ITSM systems design, DevOps and infrastructure as code principles, Linux, Windows, Azure, etc.

5+ years demonstrated network infrastructure, route/switch, UC experience.

Excellent interpersonal skills, outstanding oral and written communication skills, good organizational skills, ability to work in a team and work independently.

Bachelor's degree in Computer Science, Engineering, or related discipline.

Comp TIA Security+

Systems related industry certification

Secret clearance