Arizona State University · 1 week ago

Salesforce Administrator

Tempe, AZ

Full-time

Onsite

Mid Level

$50K/yr - $60K/yr

1+ years exp

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EducationNon Profit

Growth Opportunities

Insider Connection @Arizona State University

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Provides support to users of Global Launch’s Salesforce Org.

Oversees the development, implementation, operation, and maintenance of the Salesforce platform.

Works through Salesforce projects, gathering requirements, conducting testing, and executing new features and processes.

Manages user profiles and permissions to Salesforce and integrated applications.

Identifies causes of problems with Salesforce and/or its integrations and takes appropriate action to troubleshoot.

Coordinates with users, leaders, and developers to ensure optimal use and efficiency of Salesforce.

Develops and improves user systems procedures, and prepares system and process documentation.

Develops and delivers instructional training on the use of Salesforce and supported technology products and systems to staff and Salesforce users.

Clearly communicates all essential Salesforce updates, changes, and issues with stakeholders.

Collaborates across the University as the representative of Global Launch’s Salesforce instance to partner with ASU and other departments on best practices.

Qualification

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CertificatesSalesforce Admin CertificationProject ManagementInstruction DeliveryProcess MappingDocumentationForm AssemblyPardotMarketing AutomationsHigher Education DataSalesforce ClassicLightning EnvironmentsSalesforce CommunityExperience CloudData ManagementEffective CommunicationCustomer Support

Required

Bachelor's degree in information technology or related field

One (1) year of information technology experience

Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months experience