Lumen Technologies · 1 week ago

Customer Success Executive

United States

Full-time

Remote

Executive

$79K/yr - $121K/yr

7+ years exp

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Insider Connection @Lumen Technologies

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Responsibilities

Build value-based relationships with decision-makers.

Manage customer metrics, including usage data and renewal dates.

Enhance product adoption and address roadblocks with best practices.

Implement a customer success plan for positive experiences.

Identify expansion opportunities within the Lumen portfolio.

Apply revenue management for growth and risk management.

Define and execute a renewal strategy for customer priorities.

Qualification

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Customer SuccessAccount ManagementExecutive ConsultingC-Level InteractionStrategic Relationship BuildingData AnalysisCross-Functional CollaborationFinancial Decision MakingProblem-SolvingCommunicationInterpersonalNegotiationCollaboration

Required

Experience: Over 7 years in customer success or account management, particularly with Fortune 500, multi-divisional, international customers.

Education: Bachelor's Degree or equivalent professional experience.

Executive Interaction: Comfortable consulting and advising C-level and other executives.

Communication Skills: Assertive in verbal and written forms, with a focus on building strategic relationships within organizations.

Customer Engagement: Skilled in working closely with customers, negotiating on their behalf, and leveraging data to gain insights for engagement strategies.

Cross-Functional Collaboration: Proven experience in guiding teams across Sales, Product, Marketing, and Service Delivery.

Technical Knowledge: Strong understanding of technology and data networking, with the ability to make effective decisions based on business and financial principles.