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Script Care, Ltd. · 1 week ago
Account Manager
Austin, TX
Full-time
Onsite
Mid Level
3+ years exp
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Health CareMedical
Insider Connection @Script Care, Ltd.
Responsibilities
Work collaboratively with Chief Product Officer, Director of Account Management, and Senior Account Manager to set goals and objectives
Proactively review performance metrics to promote client satisfaction, profitability, and retention
Conduct monthly review of the current block of business to propose changes enhancing performance
Serve as the main point of contact and lead client-centric meetings to review operational performance
Maintain expected client approval measured by quarterly client satisfaction surveys
Collaborate with various departments within SCL on client activity, expectations, and service needs
Monitor project planning and progress tracking for successful client implementations
Cultivate and maintain positive relationships for lead generation
Manage day-to-day execution of client benefit requests, product changes, and inquiries
Maintain good standing with all accounts within assigned block of business
Access and run various reports for clients, communicate actionable items
Participate in employee benefit fairs, industry trade shows, and events as requested
Provide coverage and serve as back-up for other account managers
Complete additional assignments and responsibilities as assigned by SCL executives and Director of Account Management
Qualification
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Required
Bachelor’s or master’s degree and/or 3-5 years of relevant experience
A strong aptitude with the full Microsoft Office suite (Word, Excel, PowerPoint) applications and desire to learn new software programs as needed
Proficient in account reporting via SCL support systems
Strong time management and organizational skills, accuracy and attention to detail
Ability to work well under pressure and prioritize multiple tasks
Proficient in adjudication platform management
Strong presentation skills with various sized audiences and able to transmit messages with clarity
Ability to interact and collaborate with multiple teams within the company on various projects
Excellent communication skills, both written and verbal
Positive, proactive and self-motivated attitude
Strong analytical and problem-solving skills
Strong sense of urgency in resolving client issues in a professional manner
Will travel as needed
Able to work extended hours pursuant to industry demands
Company
Script Care, Ltd.
Script Care, Ltd. began operations as a PBM in 1986 and is the longest operating privately held PBM in the country.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Bobby Clay, PharmD, AAHIVP
Chief Operating Officer, Pharmacy Division
Amy Cansler
Chief Strategy Officer
Company data provided by crunchbase
