Dayforce · 1 week ago

Senior Project Manager, Services

United States

Full-time

Remote

Senior Level

4+ years exp

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Software Development

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Responsibilities

Manage customer specific engagements to implement Dayforce HCM solutions

Drive the delivery of services according to the agreed upon scope, timeline and budget and ensures a high level of customer satisfaction

Manage multiple concurrent projects, working closely with consultants in a matrix environment and interacting with Education, Product Management, Support and R&D to ensure delivery

Build a constructive working relationship with the customer and is accountable for deliverables, timeline, and budget, as well as coaching the project team to success

Deliver Organizational Readiness consulting in support of Dayforce’s Organizational Readiness toolkit

Apply Dayforce’s methodology to manage multiple concurrent projects ensuring quality, on-time, and on-budget implementation. Act as the project governance checkpoint between the Dayforce and Customer Sponsors, ensuring leadership on both sides know what actions they need to take, obtaining sign-off on key decisions to keep things moving forward

Maintain open lines of communication, availability, and approachability with customers, securing high satisfaction by delivering projects on time and on-budget. Influence and motivate the customer project sponsors, having tough conversations around responsibilities, ownership, and delivery deadlines, verifying and securing buy-in and commitment to accountabilities

Coach, mentor, and motivate the team, fostering a collaborative remote and onsite environment across Dayforce and customer team members

Enhance skills and knowledge, as well as that of the team and customers, contributing to the enhancement of Dayforce implementation methodology and PMO, providing feedback on tools and templates, and implementing best practices based on experience, insights, and new learnings

Qualification

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Project ManagementHCM SAASPMP/PMI CertificationMS OfficeRelational DatabasesSQLBusiness Process MappingProblem-SolvingChange ManagementConsultingStakeholder ManagementInterpersonal CommunicationInfluencingStrategic Thinking