123 applicants

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Company

Original Job Post

ServiceTitan · 1 week ago

Customer Success Manager, Enterprise

United States

Full-time

Remote

Mid Level

$79K/yr - $113K/yr

4+ years exp

Wonder how qualified you are to the job?

CRMHome Services

H1B Sponsorship

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Responsibilities

Develop a portfolio of ~25 Enterprise customer accounts, all of which are high-touch customers with complex needs

Build and maintain senior-level relationships with customer accounts while creating a premium experience

Collaborate with customers to solve complex problems with out-of-the-box solutions and increase product value strategically

Analyze user engagement data, identify actionable insights, and report on KPIs regularly

Organize customers into appropriate segments for up-selling and cross-selling opportunities

Mentor and provide resources to new hires and non-Enterprise Success Team members

Regularly gather intelligence on how accounts use products, determine valuable features and services, and coach on best practices

Qualification

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Account ManagementProject ManagementAnalyzing Data SetsFast LearningProblem-SolvingAdaptabilityCommunicationTeam PlayerOrganizational SkillsTravel Nationwide

Required

4+ years of combined experience account and/or project management experience in a customer-facing role

Proven ability to multi-task and manage multiple projects at a time with strong attention to detail

Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others

Demonstrated ability for and interest in project management and analyzing data sets

Intelligent, quick thinking, fast learning, and solution-oriented

To be an adaptable team player with strong communication and organizational skills

Preferred

< 25% travel nationwide

Benefits

Flexible time off

Learning and development opportunities

Comprehensive onboarding program

Leadership training

Bonusly rewards

Holistic health and wellness benefits

Company-paid medical, dental, and vision

FSA and HSA

401k match

Telehealth options

Parental leave and support

Adoption reimbursement

Maternity support through Maven Maternity

Breast milk shipping through Maven Milk

Pet insurance

Legal advisory services

Financial planning tools

Support for underrepresented groups

Company

ServiceTitan

Glassdoor

3.4

ServiceTitan is a service management software that helps home services businesses generate more leads and close more sales.

Founded in 2012

Glendale, California, USA

1,001-5,000 employees

http://www.servicetitan.com/

H1B Sponsorship

ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (21)

2022 (79)

2021 (73)

2020 (33)