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Salesforce · 1 week ago
Customer Success Manager, Data Cloud
Bellevue, WA
Full-time
Hybrid
Senior Level
$128K/yr - $176K/yr
8+ years exp
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AppsCloud Computing
Insider Connection @Salesforce
Responsibilities
Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.
Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
Help customers achieve their business goals and outcomes on the Salesforce platform by coordinating services, providing guidance on features, and acting as an advisor for feature adoption.
Communicate the value of Signature Success and ensure collaborators understand this value for customer retention.
Act as an advocate for customers during the triage and resolution of high severity cases.
Occasional travel to customer sites and availability for after-hour or weekend coverage may be required.
Qualification
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Required
Minimum of 8 years work experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
Knowledge of software development process and design methodologies.
Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.
Preferred
Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant)
Data Architecture & Tools: modern cloud data platforms (Snowflake, Databricks, Big Query, RedShift), data analytics tools (Tableau, Looker, Power BI), data programming models (DataFrames, pandas), and AI (Python, R, Jupyter Notebooks, data wrangling, machine learning)
Experience working with Enterprise-level customers.
This is an office-flexible role. The expectation is to be in-office 2-3 days a week when local to an office (Seattle/Bellevue, Chicago/Indianapolis, Atlanta).
Benefits
Health Insurance
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10,001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (1485)
2022 (1712)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergenceHalsey Minor
2022-10-18Post Ipo Equity· Undisclosed
2004-06-23IPO· nyse:CRM
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Brent Hayward
CEO and General Manager
Recent News
The Motley Fool
2024-06-06
2024-06-05
2024-06-05
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