200+ applicants

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Company

Original Job Post

HighLevel · 2 days ago

Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Managing high ticket customer relationships and expectations, providing solutions to challenges

Conducting regular check-in calls, business reviews, and account audits for high-value customers

Communicating best practices, strategies, and instructions effectively

Serving as a source of customer feedback to internal teams

Translating business needs and product requirements into solutions for customers

Maintaining relationships with key departments to ensure customer satisfaction

Configuring, testing, and validating accounts to fit business needs

Adapting quickly to product changes and limitations, communicating strategically to stakeholders

Identifying opportunities to streamline procedures, enhance revenue, and improve product efficiency

Providing ongoing adoption training for users as needed

Consulting with clients on planning priorities for upcoming feature roadmap

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

HighLevel ExperienceSoftware Delivery PlanningCustomer Relationship BuildingProcess ImprovementIndustry UnderstandingMarketing StrategyCustomized SolutionsIssue ResolutionCross-Functional CollaborationMS OfficeGoogle SuiteZoomSlackCustomer ContactRisk ManagementSelf-DevelopmentTeam ManagementService OrientationOutsourcingThird-Party Solutions IntegrationProblem-SolvingCommunicationTime ManagementOrganizational SkillsInterpersonal CommunicationCritical ThinkingCreativityAdaptabilityOwnershipMulti-Tasking

Required

Bachelor’s Degree or equivalent SaaS experience is strongly preferred. At least 5 years in a customer-facing and/or implementation role, preferably within a SaaS organization

Prior experience using HighLevel or other similar vertical solutions preferred. Proven ability to effectively translate complex business needs into a software delivery plan and to document and communicate that plan. Experience building customer relationships and improving processes and programs that benefit customer outcomes

Excellent communication skills, both with customers and within an organization

Firm understanding of industry and marketing strategy Demonstrated ability to provide customized solutions to a variety of customers

Ability to resolve issues and risks in a cross-functional and collaborative way

Working knowledge of the following applications strongly preferred: MS Office, Google Suite, Zoom, Slack

Strong time management, organizational skills and interpersonal communication skills, both verbal and written

Self-motivated to maintain regular contact with customers, management, and peers

Demonstrable critical thinking, communication, and creative problem-solving skills

Strong skills, tact and diplomacy in dealing with sensitive customer issues

Self-starter, positive attitude, strong sense of ownership and ability to continuously develop and adapt to a growing team

Ability to multi-task and handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment

Highly organized to manage and prioritize several different responsibilities at any given time

Dedication and passion for the highest level of customer satisfaction and professional service

Proven ability to leverage other team members to accomplish tasks

Capable of working autonomously to desired outcomes of a project. Solutionist mindset, can find creative ways and outsource if needed with 3rd party solutions that integrate to meet advanced customer needs. Love solving complex problems