200+ applicants

This job has closed.

Company

Original Job Post

8x8 · 1 week ago

Customer Success Manager

United States

Full-time

Remote

Senior Level

$71K/yr - $118K/yr

3+ years exp

Wonder how qualified you are to the job?

Information TechnologySaaS

H1B Sponsorship

Insider Connection @8x8

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Maintain monthly recurring revenue for valued customers through proven strategies for product adoption

Ensure on-time contract renewals

Lead strategic account plans, customer business reviews, and cross-functional partnerships

Develop strong customer relationships and act as a trusted advisor

Analyze health metrics and execute adoption and retention plays

Utilize multi-channel communication strategies for effective customer engagement

Identify upsell opportunities and address renewal risks

Advocate for customers within the company and ensure customer satisfaction

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer successSalesTechnical expertiseCustomer-centric mentalitySolution-oriented mindsetC-level interactionSaaS experienceProblem-solvingCommunicationLeadershipPresentationVideo ExperienceContact Center ExperienceWeb Collaboration Experience

Required

3-5 years direct and verifiable enterprise-level customer success experience

Proven track record of success with a verifiable history of exceeding sales and customer satisfaction goals

Driven by personal, team and company achievement with a commitment to excellence

Possess that rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality

Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness

Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues

Experience and comfort interacting with and influencing C-level executives

Strong communication skills, written and verbal, with understanding of situational best practices

Excellent presentation skills from small to large audiences

Ability to lead, manage or influence both internal 8x8 resources as well as customer resources to achieve successful outcomes

SaaS Experience Required

BS or equivalent education and relevant experience

Preferred

Experience in Video, Contact Center or Web Collaboration desired

Company

8x8

Glassdoor

3.8

8x8 offers secure and reliable cloud-based, enterprise-class business phone systems, unified communications, and contact center solutions.

Founded in 1987

Campbell, California, USA

1,001-5,000 employees

https://www.8x8.com

H1B Sponsorship

8x8 has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (2)

2022 (24)

2021 (25)

2020 (22)