200+ applicants
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Epik Solutions ยท 1 week ago
Business Systems Analyst - ServiceNow
United States
Contract
Remote
Mid, Senior Level
$60/hr - $65/hr
5+ years exp
Wonder how qualified you are to the job?
Artificial Intelligence (AI)Digital Marketing
Hiring Manager
Mohammed Aslam
Insider Connection @Epik Solutions
Responsibilities
Focus on the design, development, and maintenance of the business architecture and processes that support Corporate Functions motions.
Work with business partners, end-users, and their management teams to improve processes, writing requirements, and guiding features that deliver simplicity and scale to the teams.
Work directly, in a hands-on way with systems and data, and lead multiple technical priorities at one time.
Turn ambiguous problems into solutions that are usable, scalable, extensible, and maintainable on the ServiceNow platform.
Coordinate UAT with primary stakeholders after a developer has completed their work, and provide approval for deployment when testing is completed.
Coordinate ServiceNow tickets for refinement by writing user stories, identifying current and future state, and writing acceptance criteria.
Partner with HR counterparts to align on strategies such as knowledge management, case management, documentation management, new agent onboarding, etc.
Share enhancements being released and keep other teams working in ServiceNow aware of features IT is looking into or working on.
Act as the primary point of contact with stakeholders for all on-demand, run-the-engine, and bug requests related to ServiceNow.
Qualification
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Required
5+ years of experience as a Business Systems Analyst focused on ServiceNow.
Must have experience implementing solutions in ServiceNow - ITSM and HR modules.
2+ years of experience in one or more of the following areas: Case management and other corporate functional domains.
MUST have experience working with Confluence/Wiki and other intranet solutions.
Experience working on scrum teams and understand agile best practices.
Working as primary point of contact with stakeholders for all on-demand, run-the-engine, and bug requests related to ServiceNow.
Ability to share what enhancements are being released and keep other teams working in ServiceNow aware of what features IT is looking into or working on.
Ability to partner with HR counterparts to align on strategies such as knowledge management, case management, documentation management, new agent onboarding, etc.
Coordinate UAT with primary stakeholders after a developer has completed their work, and you provide approval for deployment when testing is completed.
Must be able to coordinate ServiceNow tickets for refinement by writing user stories, identifying current and future state, and writing acceptance criteria.
Must have excellent written and verbal communication skills
Company
Epik Solutions
At Epikso, our Digital and Transformation Strategist(s) realize that with new marketing and workforce enabling technologies.
201-500 employees
H1B Sponsorship
Epik Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (8)
2022 (3)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Ashish Kataria
Chief Executive Officer
S
Simer Singh
Chief Technology Officer
Company data provided by crunchbase
