PAX · 1 week ago

Customer Success Manager

Queens, NY

Contract

Hybrid

Mid Level

2+ years exp

Wonder how qualified you are to the job?

CannabisConsumer Electronics

Comp. & Benefits

Hiring Manager

Meghan Tipton

Insider Connection @PAX

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Act as Lead Brand Ambassador including:

- Accountable for all Customer Appreciation Days and engraver events for Retailers, Budtenders, Consumers and Industry

- Ensure all activations are scheduled and communicated to retailer, appropriately staffed, and executed with excellence

- Onboard, train, and oversee additional brand ambassadors

- Track and process brand ambassador work hours

Drive In-Store Execution such as:

- Onboard and train new accounts

- Ongoing training / engagement of budtenders

- Ensure all retailers obtain and utilize digital assets

- Support in-store merchandising set up

- Complete online and in-store audits and secret shop (pictures, MSRP adherence, optimal online menu placement and product descriptions, product intel)

- Work with Sales Ops to generate and distribute regular insights reports to active accounts

Collaborate on Promotion Activations:

- Work with retailer marketing contacts to identify/execute opportunities for PAX

- Track promotions and monitor the performance efficacy

- Help onboard retailers onto partnership programs (Sparkplug, Weedmaps Brand Verification, etc)

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Retail ExperienceField MarketingCustomer SuccessSalesforceData AnalysisProject ManagementNY TerritoryData ReportingTime EfficiencyClient Response CommunicationInterpersonal SkillsProblem-SolvingOrganizedTime ManagementCannabis Experience