Delinea · 1 week ago

Sr. Customer Success Manager

United States

Full-time

Remote

Senior Level

4+ years exp

Wonder how qualified you are to the job?

Cloud SecurityCompliance

Insider Connection @Delinea

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Be the client advocate and product specialist for assigned customers

Develop and implement scalable methods for communicating best practices to customers

Identify at-risk accounts, and take appropriate action and/or escalate as needed

Deliver remote services to new and existing customers including: software installation and configuration, onboarding, and training

Work with professional services, technical support and regional sales team to ensure smooth onboarding of new customers

Regularly monitor customer health, and communicate results with regional sales team, support and renewals team

Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders

Work closely with customer on renewal during the Customer Journey for optimal retention.

Create direct relationship with sales teams to drive expansions

Review client requests with technical support, product management and regional sales team and escalate as necessary

Schedule and conduct regular reviews with customers and communicate results

Develop, prepare, and nurture customers for advocacy

Be responsible for ongoing customer communication re: introductions, announcements (e.g., upcoming features & products); events such as User Conferences, webinars, etc.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementPrivilege Access ManagementCybersecuritySalesforceCross-functional CollaborationProblem SolvingCommunicationPrivilege Access ServiceCyberArkBeyondTrustThycotic

Required

BA/BS preferred or equivalent experience

4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer

Knowledge of privilege access management and cybersecurity best practices

Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level

Ability to understand high level technical aspects of products, provide business and technical solutions to help customers optimize use of solutions

Competency with Salesforce and Customer Success Management platforms

Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment

Excellent verbal and written communication skills