55 applicants

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Company

Original Job Post

Chubb · 1 week ago

VP, Product Owner

Whitehouse Station, NJ

Full-time

Onsite

Executive

$128K/yr - $215K/yr

10+ years exp

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Commercial InsuranceFinancial Services

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Responsibilities

Lead product to overall success according to clearly defined objectives and key results (OKRs) and key performance indicators (KPIs) as part of digital transformation, partnering with program execution and analytics teams to track initiatives and benefit realization

Observe, learn about, contact, and analyze end users of the product, agnostic of distribution channel or user persona; drive product capabilities to exceed best-in-class market leaders

Working with Domain Leader, own Squad vision and set priorities to deliver impact to the customer as quickly as possible through on-time delivery of quality releases to market

Balance cross-functional inputs to set direction for journeys

Ensure best-in class solutions, design thinking, and customer-centricity from conception to launch

Deep understanding of Property & Casualty insurance products

Able to independently evaluate and prioritize agent feedback

Successfully lead a cross-functional team to deliver high quality and on-time functionality each release

Work with agents to ensure full resolution to reported defects/issues

Liaise with Underwriting/Product, Operations, Sales and Claim domain leads to understand product features, objectives, performance on Marketplace

Track and measure product progress; define KPIs, processes, and metrics to track with process engineer, design engineer, and CX/Value chain analytics platform teams

Effectively partner with process engineers and analytics teams to design A/B testing for features

Integrate usability studies and research into product requirements to enhance user satisfaction

Define, refine, and prioritize user stories/epics/tasks daily including leading interactions with other units

Facilitate planning of Squad sprints to reaffirm priorities and agree on business requirements.

Create, maintain, and prioritize the product backlog

Specify acceptance criteria for each user story and write acceptance tests

Clearly communicate the requirements to the team

Facilitate release planning with stakeholders

Participate in sprint meeting

Build and maintain strong relationships with operational stakeholders as well as other product owners and domain leads

Coach development and design teams with detailed guidance during product development

Manage the defect management process, ensuring timely identification, tracking and resolution of defects

Track and analyze performance data, generate insights, and provide reporting to Senior leaders and Business Development Managers

Remove impediments (e.g., environment readiness, dependencies, test data, solution integration, coordination with other teams) and foster close cooperation and communication across all team members, to ensure the team is productive

Qualification

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Product developmentMarketingProduct operationsProduct ownerBsaBslProgram managerProject managerDigital solutionsSoftware development lifecycleAgile methodologiesCustomer experienceInsuranceStakeholder engagementCommunicationLeadershipProblem-solvingComputer ScienceUX

Required

Bachelor’s degree required; specialization in computer science, technology, and/or UX preferred

10+ years of demonstrated experience in product development, technology and/or marketing/product operations

Must have prior experience as a Product Owner, BSA/BSL, Product, Program, and/or Project Manager delivering digital solutions

Strong knowledge of software development lifecycle required

Deep knowledge of and experience in Agile methodologies required

Experience with customer journeys and customer experience, especially with reference to insurance is necessary

Prior experience leading and managing cross-functional teams, building partnerships at all levels to achieve objectives, required

Strong communication skills with the ability to engage stakeholders at all levels to define objectives, remove impediments, and provide updates, ensuring optimized product/project/program delivery