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Company

Original Job Post

Cedarhurst Senior Living · 1 week ago

Business Operations Specialist

St Louis, MO

Full-time

Onsite

Entry Level

1+ years exp

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Health CareManagement Consulting

Hiring Manager

Cassidee Tuttle

Insider Connection @Cedarhurst Senior Living

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Responsibilities

Provide dedicated support to an assigned region of communities in all aspects of business operations.

Respond promptly to requests and questions submitted via the ticketing system, with a commitment to a one-business-day turnaround time.

Oversee resident management for assigned regions, enforcing compliance with required documentation for Move-Ins (MI), Move-Outs (MO), Transfers, and the oversight of recurring charges.

Maintain accuracy in billing transactions, the collections process, and execute precise monthly billing processes.

Develop and improve training programs for Business Office Managers and Executive Directors fostering continuous development initiatives.

Provide comprehensive training to Business Office Managers on HR systems, including Applicant Tracking System (ATS), Employee Management System, & Timekeeping. Collaborate with HR and Operations teams to improve processes and address discrepancies to ensure accuracy and compliance with internal policies and state regulations.

Conduct second interviews for potential Business Office Managers and provide hiring recommendations, collaborating with Executive Directors to ensure seamless coverage during vacancies.

Train and onboard new Business Office Managers, promoting continuous development through ongoing training initiatives.

Manage and optimize functional areas across the Cedarhurst portfolio (such as Collections, Move-Outs, Receivables, Annual Rate Increases, etc.)

Develop best practices in the assigned functional areas to enhance operational efficiency.

Address and resolve discrepancies identified on Level Of Care Mismatch reports and other DOMO reports.

Investigate and collaboratively work towards resolutions with communities to ensure internal compliance standards are met.

Identify opportunities for process improvement, implementing policy and process enhancements as needed.

Review employee and resident files, identify required items, and actively assist in obtaining necessary documentation.

Complete detailed review and provide insightful feedback on mid-month and end-of-month report submissions, holding communities accountable for timely and accurate submissions.

Communicate timely and effectively with management and regional partners on accounting and operational issues as they arise.

Undertake special projects or initiatives as directed by Director of Business Operations.

Collaborate seamlessly with various departments and teams to support and enhance overall business operations.

Contribute to strong team culture and relationships across the entire organization through adherence to the Dover Companies Core Values.

Qualification

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Project managementDeadline managementProblem-solvingProactiveTeamworkAdaptabilityCommunicationIntegrityCustomer service

Required

Bachelor’s Degree and 1-2 years of relevant experience

Passion to achieve results through self-motivation, initiative and proactive orientation with a sense of professional curiosity, desire to learn new things and to find / recommend solutions to problems

Superior project management and organizational skills with strong attention to detail

Ability to work accurately under pressure, meet deadlines and communicate in a clear, accurate, efficient and professional manner in written and verbal communications, as well as possess strong presentation skills

Must have the ability to adapt quickly to change, remain calm in stressful situations, to be flexible, to work well with many interruptions and have skill in multi-tasking

Must exhibit and promote a high level of integrity, customer service, hospitality, curiosity and friendliness towards all residents, visitors, employees and the overall organization