Lightcast · 6 days ago

Account Manager

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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ConsultingInformation Technology

Work & Life Balance

Insider Connection @Lightcast

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Customer Relationship Management: Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence.

Account Renewals / Selling: Through excellent care, solution solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company. Able to uncover needs, offer appropriate solutions, negotiate price, document and close sales/renewals

Customer Success: Established client specific goals, coordinate the successful onboarding and measure account health according to established targets.

Super passionate about engaging all kinds of prospects or existing clients regularly to find out what they are challenged by and how we can help them.

Solid organizational skills to initiate, establish and relentless pursue tasks

Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a competitive, results-driven culture

Continuous learner who wants to develop and work with others to be the best at creating and sustaining win-win client / company outcomes

Ability to positively adapt to change in a highly dynamic work environment

Qualification

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Sales methodologyExcelPowerpointCommunicationPresentationAnalytical