137 applicants

Company

Original Job Post

Shift4 · 1 week ago

Growth Solution Analyst I

United States

Full-time

Remote

Mid Level

2+ years exp

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FinanceFinancial Services

H1B Sponsorship

Insider Connection @Shift4

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Responsibilities

Testing new applications/hardware/software to ensure functional requirements are met

Develop workflows, monitor performance, and observe utilization of software and physical hardware

Create detailed documentation and articulate instructions to a variety of people

Maintain aggressive timelines for assigned projects

Develop and maintain relationships with technical team members across brands

Assisting with troubleshooting escalated tickets from all departments

Maintain and organize equipment, POS system set ups, lab records, projects tools, etc

Complete ticket escalations to the Growth Solutions Department from various departments.

Work with various teams regarding the certification and pilot handling workflows.

Assist Business Development and partners with lab requests for various environments.

Escalate unresolved issues to development teams for additional troubleshooting assistance to determine resolution.

Updating various trackers relating to active project assignments and tasks.

Following up on active projects assigned, and ensuring completion of tasks and status updates communication on them.

Act as project manager for projects assigned by management seeing them through to completion.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Independent work ethicAssistanceGoogle suiteProject managementSelf-teachingHardwarePayment productsUrgency managementProblem-solvingAnalyticalTime-managementCommunicationFlexibilityConfidentialityPayment Processing SystemsPOS HardwarePOS SoftwareTechnical SupportTroubleshootingDocumentation

Required

2+ years of experience

Self-motivated and independent work ethic, with the desire to train and assist others

Strong attention to detail and can work independently with minimal direction

Excellent analytical, decision-making, and problem-solving skills

Excellent time-management skills with the ability to handle stress, prioritize tasks and work under shifting deadlines

Excellent verbal and written communication skills

Proficient in Google suite (Drive, Sheets, Docs)

Ability to drive multiple projects simultaneously

Ability to quickly self-teach with a focus on hardware, software, and payment products

Ability to remain organized but flexible in a fast-paced environment

Must maintain a high level of confidentiality and discretion at all times

Flexibility in a dynamically changing environment, acknowledging urgency when necessary

Preferred

Associates or Bachelors degree in Information Technology, Computer Science, or equivalent preferred

Any Certification is beneficial, but not required (Microsoft, Oracle, Linux, Cisco, PMI, etc.)

Experience in payment processing systems

Experience with customer based interactions

Experience with POS hardware and software

2+ years Technical Support/Payments troubleshooting experience

Ability to document test cases, expected outcomes, and processes

Benefits

Relocation assistance may be provided.

Company

Shift4

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world.

Founded in 1994

Allentown, Pennsylvania, USA

1,001-5,000 employees

https://www.shift4.com/

H1B Sponsorship

Shift4 has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (6)

2022 (3)