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Company

Original Job Post

Q2 · 1 week ago

Program Manager

Charlotte, NC

Full-time

Hybrid

Mid, Senior Level

5+ years exp

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Financial ServicesFinTech

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Responsibilities

Proactively lead clients through the project lifecycle and effectively articulate implementation objectives.

Serve as a central point of contact for external clients to plan and manage project tasks.

Partner with clients to understand business requirements and expectations.

Create and maintain a documented project schedule; keep complete records of every project, including deliverables, change control, action items, issues, and risk monitoring.

Following established workflows and processes, utilize project management tools to manage both internal and external resources to facilitate project deliverables.

Obtain necessary information for project deliverables and approvals.

Direct project resources to complete tasks in a timely manner.

Work closely with the client and team to problem solve issues that arise.

Communicates verbal and written project status to both customers and internal teams.

Raise project issues and risks and drive execution of mitigation plans.

Attend project and client meetings, taking detailed notes and coordinating next steps.

Coordination, planning, and supporting resources with onsite/milestone activities.

Deliver solutions within defined timelines while following Q2 project standards.

Oversees successful transition of clients from implementation to go-live.

Accountable for closing out projects and transitioning clients to Support.

Qualification

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Project ManagementDocumentationExcelMS ProjectMS PowerPointRisk AssessmentTechnical CommunicationEnglish ProficiencyProblem-SolvingClient CommunicationTeamworkAdaptabilityStress ManagementOrganizationTime ManagementFinancial ServicesEnterprise Software

Required

Typically requires a bachelor's degree and a minimum 5+ years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience

Project Management Methodology exposure preferred (PMP or PMI)

Familiarity with enterprise software deployment architecture and methodologies

Experience building documentation and project plans using Excel, MS Project, and MS PowerPoint

Experience managing client expectations with a Client first attitude and commitment to satisfaction

Ability to organize and execute multi-facet software deployments

Capable of assessing project risks and mitigations

Ability to convey technical concepts to business-oriented banking project teams and interact with technical internal resources

Possess project leadership qualities

Strong written and oral communication skills with excellent people and teamwork skills

Ability to remain calm, diplomatic, and cooperative under stressful conditions

Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment

Ability to travel 15% to client sites

This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.