81 applicants

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Company

Original Job Post

Stripe · 1 week ago

Customer Success Manager

Seattle, WA

Full-time

Onsite

Senior Level

$216K/yr - $324K/yr

11+ years exp

Wonder how qualified you are to the job?

FinanceFinTech

H1B Sponsorship

Actively Hiring

Comp. & Benefits

Insider Connection @Stripe

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Lead the post-sale engagement, retention, and growth of your customers partnered closely with the Account Executive

Support expansion of your accounts--identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team

Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team

Evangelize Stripe customer success stories and customer success systems and processes

Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status

Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry

Aligned with the account team perform quarterly business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities

Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience

Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client-facing experienceRelationship managementOperating rigorConsultingPre-salesAccount managementAccount planningSales targetsProject managementProgram managementData analysisProblem-solvingExecutive presencePresentationTeamworkCommunicationBusiness AcumenTechnical LeadershipPersuasionIndependenceCollaborationAdaptability

Required

11+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product

Strong analytical skills and operating rigor

Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders

History of success as a consultant, pre-sales, technical account management, or equivalent

Experience building comprehensive account plans

Proven track record of achieving targets and goals, preferably in a sales setting

Track record of managing large, complex projects and/or programs

Experience handling difficult customers or situations and can demonstrate resolutions

Must work within a team environment with sales and services peers

Ability to navigate data and people to find answers

A strong understanding of our business and products, and an ability to research/self-start

Preferred

Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses

Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions

Willingness to tackle things on your own

A capability to work well with a wide range of people, both internally and externally

The motivation and flexibility to work well in a high-growth environment where things change quickly

Benefits

Equity

Company bonus or sales commissions/bonuses

401(k) plan

Medical, dental, and vision benefits

Wellness stipends

Company

Stripe

Glassdoor

3.6

Stripe is an API technology company that provides online payment processing and commerce solutions for Internet businesses.

Founded in 2010

South San Francisco, California, USA

1,001-5,000 employees

https://www.stripe.com

H1B Sponsorship

Stripe has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (109)

2022 (300)

2021 (348)

2020 (121)